Taxpayer Services Specialist

Taxpayer Services Specialist

Salary

$21.14 - $32.17 Hourly

Location

Prince William County, VA

Job Type

Full-Time (FT)

Job Number

202610706

Department

FINANCE

Division

TAXPAYER SERVICES

Opening Date

07/20/2026

Closing Date

8/3/2026 11:59 PM Eastern

GRADE

B21

Hiring Salary

$24.62 - $30.00 Hourly

• Description
• Benefits
• Questions

Introduction

The Prince William County Tax Administration Office is seeking a dedicated and detail-oriented professional to join our Call Center team! This is a great opportunity for someone passionate about customer service, problem-solving, and administrative excellence. In this role, you will assist residents and business owners with tax-related inquiries, providing accurate information and solutions in a fast-paced environment.

We're looking for a proactive and adaptable candidate who excels both independently and in a team setting. If youre committed to delivering exceptional service and helping achieve department goals, we'd love to have you on board! Join us and make a meaningful impact by supporting efficient tax services for our community.

About This Role:

The Prince William County Tax Administration Office is seeking highly motivated customer service representatives to fill a Taxpayer Services Specialist position in our fast-paced call center. We are looking for positive, team-oriented individuals who can provide professional support to a diverse customer base, including residents and business owners. As a key member of our team, you will assist taxpayers by phone and email, helping to update, open, and close various tax accounts. You will also process tax-related documents and provide accurate information on personal property, real estate, business licenses, and other tax matters. This role is primarily remote but may require in-office work as needed.

What You Will Do:

• Respond to taxpayer inquiries via phone and email.
• Update, open, and close tax accounts.
• Process business-related tax returns and personal property declarations.
• Research and resolve customer concerns in accordance with Prince William County tax laws and regulations.
• Maintain accurate records and document customer interactions.
• Utilize various software systems, including the Tax Administration system and Microsoft Office.

Minimum Requirements:

High school diploma or G.E.D

Preferences:

• 2 years of experience in data processing
• Experience working in a call center.
• Experience working in the public sector
• Experience handling confidential information
• Experience answering tax-related questions based on state and local laws, regulations, codes, and ordinances.
• Experience answering collection-related questions based on state and local laws, regulations, codes, and ordinances.
• Bilingual in English & Spanish

Work Schedule:

Monday through Friday, there are two shifts: 8:00 to 4:30 and 8:30 to 5:00, to be determined by your supervisor. During busy periods, you may need to work beyond your scheduled time. (Primarily teleworking after in-office training)

Special Requirements:

The selected candidate will be required to pass a pre-employment background check.

Hiring Salary Range: $24.62-$30.00 Hourly, dependent upon experience

We also offer great benefits, including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for additional information on PSLF.

NOTE: The above position description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the departments business needs. To view the class description in its entirety, click here.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

By submitting this application, I understand the following: 1) Only the information provided on my application is used to determine my qualifications; 2) My resume will not substitute for the education, work experience, and required fields on the Prince William County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02

This position requires a high school diploma or GED. Please select from the choices below the option that best represents your highest level of completed education.

• Associates Degree or higher in a related field
• Associates Degree or higher in an unrelated field
• High School Diploma with college-level coursework in a related field
• High School Diploma or GED
• None of the above

03

Please quantify your experience in customer service, handling a high volume of public interaction by phone and/or in person. Please select the option that best reflects your experience.

• 4 or more years of experience
• 3 years of experience
• 2 years of experience
• 1 year or less of experience
• No experience

04

Please quantify your experience adding, updating, and researching data on accounts using an automated system. Please make sure the option you select matches what is documented in the work history section of your application.

• 5 or more years of experience posting data into accounts using an automated system.
• 4 years of experience posting data into accounts using an automated system.
• 3 years of experience posting data into accounts using an automated system.
• 2 years of experience posting data into accounts using an automated system.
• 1 year or less of experience posting data into accounts using an automated system.
• No experience

05

How many years of experience do you have in data processing?

• 5 or more years of experience
• 4 years of experience
• 3 years of experience
• 2 years of experience
• 1 year or less experience
• No experience

06

Do you have knowledge of Federal, State, and Local tax laws?

• Yes
• No

07

This position works Monday through Friday from 8:00 am to 4:30 p.m. and from 8:30 am to 5:00 pm. There may be times when schedules rotate depending on staff availability. Are you able to work this schedule?

• Yes
• No

08

If recommended for hire, you must consent to and submit information necessary to complete a criminal history check. Only candidates receiving a satisfactory result will be hired. I understand and agree to this requirement.

• Yes
• No

09

The position also requires infrequent overtime of 30 minutes to 1 hour a day and 3 - 4 hours a day in early October. Are you able to work this schedule?

• Yes
• No

10

Are you bilingual in English and Spanish?

• Yes
• No

Required Question

Employer Prince William County Government

Address 1 County Complex Court

Prince William County, Virginia, 22192

Website https://www.pwcva.gov/department/human-resources/careers