• Albuquerque, NM
    1 day ago

    Job Description

    Job Description

    Job Description

    This role is ideal for an experienced quick-service restaurant leader who is passionate about delivering exceptional guest experiences, developing high-performing teams, and driving operational excellence. As the QSR Manager, you will lead all aspects of restaurant operations, ensuring outstanding food quality, service standards, cleanliness, and profitability while maintaining compliance with company policies and Dairy Queen franchise standards. You will oversee daily operations, manage budgets and labor costs, resolve guest concerns, implement promotions and menu initiatives, and create a welcoming environment that builds guest loyalty and satisfaction.

    The successful candidate is a hands-on leader with strong business acumen, team development skills, and a commitment to excellence. You will recruit, train, coach, and evaluate team members while fostering a positive, collaborative workplace culture. This position requires the ability to manage multiple priorities, maintain high operational standards, and make sound decisions in a fast-paced environment. Candidates should possess 3 to 5 years of restaurant or hospitality management experience and a proven ability to lead teams, achieve financial objectives, and deliver exceptional customer service. A bachelor’s degree is preferred, though equivalent industry experience may be considered. ServSafe certification (or the ability to obtain it), a valid New Mexico driver's license, and successful completion of pre-employment screening requirements are required.

    Numbers & Facts

    LocationAlbuquerque, NM
    IndustryTravel, Transportation and Tourism
    Company Size500 to 999 employees
    Websitehttp://www.lagunadevcorp.com

    About Company

    Following this mission, Laguna Development Corporation has had a remarkable history of successful business ventures since its inception in 1998, when LDC embarked on a journey towards securing a solid future for the Pueblo of Laguna. Starting out in the retail market, LDC quickly moved to gaming, food and beverage, entertainment and hospitality; mastering each over the course of the next ten years. LDC recruited a team of highly skilled executives from across the country to secure a foundation for the next stages of development. With a solid management team in place, proven financial strength, a stable business environment, entrepreneurial growth strategy and the trust of its shareholder’s, LDC is committed to seeking opportunities to elevate the levels of success already achieved. Laguna Development Corporation is a Pueblo of Laguna owned business pursuing opportunities that improve and strengthen the Laguna community and its economy. Through our high performance culture we provide unparalleled entertainment, extraordinary customer service and quality products. We honor our core values and with an enterprising spirit we foster growth opportunities for the LDC family.

    Laguna Development Corporation began managing the Pueblo’s gaming operations with the completion of Dancing Eagle Casino in 2000, shortly after opening the Dancing Eagle Supermarket. Subsequently LDC opened Casino Xpress, a small slot operation located twenty minutes west of downtown Albuquerque. Casino Xpress is part of the Route 66 development, and became the anchor for the current travel center, convenience store, and restaurants that were opened adjacent to the Xpress facility. LDC expanded its gaming operations in 2003 with completion of the Route 66 Casino and has since expanded its existing businesses to accommodate continued growth. Over the years LDC has expanded the retail business adding fuel and conveniences centers along Interstate 40 and on the Pueblo of Laguna.

    Today, LDC currently manages and operates:
    Route 66 Casino, the 154-room Route 66 Casino Hotel, Thunder Road Steakhouse & Cantina, Buffet 66, a Johnny Rockets franchise, Main Street Restaurant, Route 66 Casino Snack Bar, 360 Lounge, Poker Pub, the 2,800 seat Legends Theater, Kids Quest, Cyber Quest, the Route 66 Gift Shop, Casino Xpress, Route 66 Travel Centers (Including Dairy Queen Grill & Chill) – two locations: Interstate 40, Exit 108 and 140, 66 Pit Stop Gas Station & Convenience Store at Exit 114, Route 66 RV Resort, three Laguna Burger locations: Interstate 140, Exit 114 and 140 and on 12th Street in Albuquerque, Dancing Eagle Casino, Dancing Eagle Travel Center (Including Dairy Queen Grill & Chill and Villa Prima Pizza), Dancing Eagle RV Park, The Great American Diner Restaurant, The Marketplace @ Dancing Eagle grocery store and Ace Hardware, Paguate Mart and a Transmix Plant.

    Revenue allows the Pueblo to provide essential governmental services to its members, including:

    Community wellness services
    Natural and environmental resource protection
    Public works
    Public safety
    Judicial services
    Utility services
    Education
    Elderly care
    General governance services
    Revenue sharing payments are also made to the six Laguna villages: Paguate, Encinal, Mesita, Seama, Paraje, and Laguna.

    In addition, LDC provides other valuable resources to the community:

    Charitable contributions
    Educational scholarships
    Senior discounts
    In-kind services
    Unlike privately owned businesses, LDC’s income doesn’t go to an individual owner, but rather its income is dedicated to the well-being of the Pueblo of Laguna.

    Skills

    • Budget Managementunmatched
    • Business Skillsunmatched
    • Corporate Policiesunmatched
    • Customer Support/Serviceunmatched
    • Driver's Licenseunmatched
    • Fast Foodunmatched
    • Food Qualityunmatched
    • Food Servicesunmatched
    • Leadershipunmatched
    • Loyalty Programsunmatched
    • Maintain Complianceunmatched
    • Menu Developmentunmatched
    • Multitaskingunmatched
    • Operationsunmatched
    • Profit & Loss Managementunmatched
    • Promotional Programsunmatched
    • Quality System Requirements (QSR)unmatched
    • Restaurantunmatched
    • ServSafe Certificationunmatched
    • Team Buildingunmatched
    • Team Lead/Managerunmatched

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