TCA Customer Service Representative

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n n General Informationn

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Location

Warwick, Rhode Island

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n Alternative Location(s)n

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• Posting Location: Oriskany, New York

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n Working Schedulen

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n Full-Timen

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Work Arrangement

Hybrid

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n Relocation Assistance Availablen

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n Non

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n Posted Daten

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n 13-May-2026n

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n Job IDn

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n 17780n

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n n Description and Requirementsn

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The Team You Will Join

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Join the nations largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLifes Group Benefits team, youll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to todays employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

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The Opportunity

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In this role the candidate will initiate a callout to new Total Control Account (TCA) accountholders. TCAs are financial accounts, which are like checking/saving accounts, and are interest-bearing. Those that are eligible to receive a TCA are a recipient of a lump sum payout, which could be from Life Insurance Policy or Retirement account. A TCA accountholder most likely has recently lost someone close to them; a level of empathy is needed while maintaining an upbeat delivery and focus on education of account features and services. Associates must rely on instructions and pre-established guidelines to perform the functions of the job.

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Key Responsibilities

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• Clearly educate the caller on the benefits of a Total Control Account and answer any questions or address any concerns the accountholder may have;

Explain options available to access their funds;

• Offer to order a Visa Debit Card for the account;
• Attempt to educate and retain accountholders who may be unsure about keeping their TCA account by reviewing the interest rate and other account benefits.

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Required Qualifications

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• Requires a high school diploma or equivalent is required.
• Live within 50 miles of our Warwick, RI office or Oriskany, NY office
• Ability to work from home, which includes high-speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed high internet speed is required) or go into the Warwick, RI or Oriskany, NY office to work if there are problems with high-speed internet.
• Able to use video during interviews, coaching, and virtual training.
• An ability to work during the hours of operation of Monday-Friday 8:30am 5:00pm EST. These are both the training and work hours.

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Preferred Qualifications

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• 1-3 years of experience in the field or in a customer service role is preferred.
• Intermediate knowledge of insurance products and provisions
• Candidate needs to be organized, upbeat, empathetic, exhibit active listening skills, and be open to adjusting based on feedback and coaching. Exceptional customer service experience in a professional work environment
• PC knowledge (Microsoft Word and Excel)
• Excellent oral and written communication skills

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The expected salary range for this position is $20 - $25 hourly. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

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n Benefits We Offer

nOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

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About MetLife

Recognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune Worlds 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworlds leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. With operations in more than 40 markets, we hold leading positionsnin the United States, Latin America, Asia, Europe, and the Middle East.

Our purposenis simple - to help our colleagues, customers, communities, and the world atnlarge create a more confident future. United by purpose and guided by our corenvalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andnThink Ahead - were inspired to transform the next century in financialnservices. At MetLife, its #AllTogetherPossible. Join us!

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nMetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (protected characteristics).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

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