TCM Extender - Call Center

Pathways

Greenville, NC

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JOB DETAILS

SKILLS

Calendar Management, Call Centers, Call Volume, Communication Skills, Customer Relations, Customer Support/Service, Documentation, Healthcare, Healthcare Customer Service, Healthcare Providers, Interpersonal Skills, Leadership, Multitasking, Team Player

LOCATION

Greenville, NC

POSTED

Today

Join Our Team as a Tailored Care Manager Extender!

Are you a people person with a passion for helping others? Do you thrive in a fast-paced call center environment where every conversation can make a difference?

We're looking for compassionate, customer-focused professionals to join our team as a Tailored Care Manager Extender! In this role, you'll be the friendly voice on the other end of the phone-connecting members to the care, services, and support they need to live healthier lives.
What You'll Do

Make outbound and receive inbound calls with members and healthcare partners.

Build positive relationships through compassionate, professional communication.

Assist Tailored Care Managers by completing outreach, scheduling appointments, coordinating services, and documenting member interactions.

Help connect members with healthcare providers, community resources, and essential support services.

Maintain accurate documentation while meeting quality and productivity goals.
What We're Looking For

Excellent communication and active listening skills
A passion for providing exceptional customer service
Comfortable working in a high-volume call center environment
Strong computer and multitasking abilities
Experience in healthcare, customer service, call centers, or care coordination is a plus
Why You'll Love Working Here

Competitive pay
Comprehensive benefits
Paid training
Opportunities for career growth
Supportive leadership and a collaborative team environment
The opportunity to make a meaningful impact-one call at a time
Every call is more than a conversation-it's an opportunity to improve someone's life.

If you're ready to combine customer service excellence with a career that truly makes a difference, apply today and become a Tailored Care Manager Extender!

Pathways to Life, Inc is an EEO Employer - M/F/Disability/Protected Veteran Status

About the Company

Pathways

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