Overview
Southeast Restoration Group (SRG), a faith-based company, is seeking a highly organized, detail-driven Operations Coordinator to support and elevate our Mitigation and Production operations. Joining Southeast Restoration means becoming part of one of the most respected and high-performing teams in the restoration industry. This essential role ensures operational excellence by maintaining data integrity, optimizing scheduling, supporting administrative processes, and enhancing communication between team members, customers, and trade partners.
Your Impact: Key Responsibilities
Data Management & Operational Support
- Maintain accurate and consistent job file data across systems to support seamless project execution.
- Oversee the administrative lifecycle of a high volume of projects from initiation through completion.
- Ensure timely invoice processing and support financial accuracy on active job files.
Scheduling & Logistics Coordination
- Collaborate with Project Managers and Mitigation leadership to schedule work orders and manage equipment logistics.
- Keep schedules accurate and up-to-date, ensuring optimal resource use and operational efficiency.
- Actively participate in production reviews, identifying opportunities to improve cost control and workflow.
Customer Service & Administrative Support
- Serve as a communication bridge between customers, trade partners, insurance contacts, and internal teams.
- Maintain detailed documentation of project activities and communication records.
- Coordinate required documentation to ensure compliance with all project and insurance requirements.
Accounts Receivable Support
- Support collections processes by monitoring project balances and following up on outstanding invoices.
- Engage with customers and carriers to ensure timely payments and resolution of financial discrepancies.
- Serve as the first line of action on past due balances, utilizing established collection procedures.
Qualifications
- Education: High School Diploma or GED required; additional administrative or business coursework preferred.
- Professional Experience: Minimum of 3 years in an administrative, operations, or customer service role.
- Communication Skills: Clear, professional communicator with strong customer service acumen.
- Technical Proficiency: Comfortable navigating multiple business platforms and learning new systems.
- Organizational & Time Management: Able to manage multiple priorities with attention to detail in a fast-paced environment.
- Financial Awareness: Understanding of basic invoicing and AR practices preferred.
Who Thrives Here
- Service-Oriented Professional: You have a heart to serve and bring calm to chaos.
- Meticulous Organizer: You thrive when every detail is in place and deadlines are met.
- Collaborative Communicator: You build strong relationships across teams and with customers.
- Multitasking Maestro: You can juggle multiple priorities without compromising quality.
- Growth-Minded Individual: You embrace change, value feedback, and seek continuous improvement.
Benefits
- Competitive Compensation Package
- Full Health Benefits: Medical, Dental, Vision, Disability & Life
- Safe Harbor 401K with 4% Company Match
- Paid Time Off Package including Your Birthday Off Every Year & 5 Paid Mission Trip Days
Ready to Make an Impact?
If you're a driven and detail-oriented professional with a passion for serving others and keeping operations running smoothly, we encourage you to apply! Join Southeast Restoration and be a part of a team that's building something great, every single day.