Team Lead Budtender

Company Description

Theres no better way to shift and restart you career than joining a growing industry like cannabis. 6 Bricks located in Springfield, MA is a premiere dispensary with a mission to connect people and product for the best experience every time. A family-owned business with a commitment to the community. Were looking for a motivated, committed, and experienced Team Lead to help us support our Retail team.

Job Summary

The Team Lead will have strong interpersonal, qualitative, and quantitative skills. They will support the Retail Manager by overseeing dispensary employees and managing all retail operations. This includes opening and closing responsibilities and day-to-day floor operations. All tasks must be performed in accordance with professional guidelines, operational protocols, and the quality standards established by 6 Bricks.

Duties and Responsibilities:

• Oversee store operations in the absence of the Retail Manager, including opening and closing responsibilities, day-to-day floor operations, and training staff.
• Oversee all aspects of Budtender performance, including monitoring interactions with customers, providing pertinent information for employee performance evaluations, and tracking write-ups related to uniform, performance, and attendance to ensure alignment with company core values and competencies.
• Partner with management to maintain and foster efficient and ongoing communication with the dispensary staff as well as management
• Handle customer complaints while ensuring compliance with local, state, and federal inspection, billing, or licensing requirements.
• Implement strategies to enhance customer service and satisfaction
• Utilize strong math skills for cash handling and financial transactions
• Manage daily financial reporting requirements and oversee all cash handling procedures.

Skills:

• Demonstrated experience as a Team Lead or in a similar leadership role
• Proficient in store management practices and inventory control procedures
• Excellent communication skills and phone etiquette
• Strong leadership abilities to motivate and inspire team members
• Exceptional customer service skills to address inquiries and resolve issues effectively
• Effective problem-solving skills to address and resolve on-floor issues
• Strong organizational skills to manage tasks, schedules, and priorities efficiently
• Efficient time management skills to maximize productivity during shifts
• Ability to mediate conflicts among team members and handle customer complaints diplomatically
• In-depth knowledge of store products and services to assist team members and customers accurately
• Flexibility and adaptability in a fast-paced environment to manage unexpected situations calmly
• Effective delegation skills to assign tasks based on team members strengths
• Keen attention to detail to maintain high standards in store operations, including merchandising and cleanliness
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.

Qualifications:

• Must be 21 years of age
• Must pass all state-required background checks.
• Ability to lift up to 50 lbs.
• 1-3 yr. previous retail supervisor experience preferred
• Cannabis industry experience preferred
• Strong understanding of state/local regulatory guidance and policy (Ability to interface w/ CCC if necessary)
• Proficient in adopting new software and ever-evolving technologies.
• Strong knowledge of standard office applications and word-processing software. (proficient with Microsoft Office)

Education and Prior Experience:

• Previous experience in retail, customer service, or other related fields
• High School Diploma or GED

Company EEO Statement 

6 Brick's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.