Team Lead

About MonosMonos is a Canadian-based sustainability-focused travel and lifestyle brand offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware the profound appreciation of beauty in fleeting moments we emphasize the joy of the journey.Were proud to be the first North American luggage brand to achieve certified B Corporation® status. This certification represents more than a seal of approval its a testament to our belief that thoughtful design can coexist with social and environmental consciousness. Through our partnership with veritree weve planted nearly 1.3 million trees across two forests in Kenya - offsetting 412335 metric tons of CO. Beyond reforestation this collaboration creates hundreds of living-wage jobs in local communities nurturing both the environment and the people who call these places home.At Monos our retail experience blends thoughtful hospitality with a deep passion for our products creating a warm educational and pressure-free environment. We go beyond just selling products by focusing on quality craftsmanship and sustainability ensuring every interaction is meaningful and aligned with our brand values where customers feel valued and informed.We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued respected and supported. Were proud to be recognized as one of Canadas Most Admired Cultures and a Great Place to Work.With big plans for the future - including purpose-driven product launches new brick-and-mortar retail locations and establishing ourselves as leaders in the travel industry - were looking for passionate skilled and driven individuals to join our team.As aTeam Leadfor the Retail Experience team you will have a fulfilling career upholding standards of Guest experience & operational excellence.ResponsibilitiesChampion Monos vision of redefining retail by infusing hospitality into every aspect of the customer journey. Ensure that stores are more than just places to shop-they should feel like welcoming thoughtfully curated experiences that leave a lasting impression on every guest.Lead by example in delivering an exceptional Guest experience by providing personalized service addressing Guest inquiries and concerns with professionalism and maintaining a welcoming educational and pressure-free store environment.Support store leadership in overseeing daily store operations including opening and closing procedures POS system usage reconciliation of cashreceipts product receiving restocking and visual merchandising execution.Train coach and mentor retail Hosts to strengthen product knowledge selling skills and Guest interaction techniques support onboarding of new team members in alignment with company standards.Monitor and maintain store presentation standards ensuring that product displays are organized signage is accurate and the store is clean and compliant with safety protocols.Assist in executing operational and administrative tasks such as inventory counts supply restocking back-of-house organization and incident reporting as directed by Store Management.Act as point of contact in the absence of the Store Manager or Assistant Store Manager making informed decisions related to Guest experience team coordination and basic operational problem-solving.Model and promote a positive inclusive work environment fostering strong team collaboration constructive feedback and alignment with Monos hospitality-focused values.Comply with all company policies and procedures including those related to workplace conduct safety loss prevention scheduling and timekeeping.May be offered the opportunity to travel on occasion to support new store openings seasonal activations or training initiatives as determined by business needs and performance.Perform other duties as assigned by store leadership to support retail and business objectives.Experience Level2-4 years experience in retail or hospitalityStrong leadership skills with the ability to act as an inspirational and motivating leaderOutstanding customer service skillsInventory management and merchandising experienceExceptional communication skills to be able to communicate effectively with store team and customersOutstanding customer service skillsAbility to problem solve and work well under pressureExperience using Shopify is an asset but not requiredMust be able to work flexible hours including early evenings and weekendsAble to lift and carry 25-30lbsWhy be a part of MonosRocketing growth - yours and ours. At Monos there are lots of opportunities for personal and professional growth. Thats because we believe in developing investing and promoting from within.Outstanding culture - entrepreneurial fun and leads with empathyCompany discount on Monos luggage for yourself and friendsfamilyCompetitive salaryBonus ProgramHealth and dental benefits for eligible full-time positions onlyPaid vacation time off for eligible full-time positions onlyCompensationOur compensation philosophy emphasizes fair recognition of employee contributions through competitive salaries and performance-based incentives grounded in market analysis and a commitment to internal equity.20.00 - 22.00 per hourOur ValuesLead with empathy - Walk a mile in someone elses shoes.Less but better - Refine dont embellish.Just roll - Good is the enemy of great but perfect is the enemy of done.Monos upholds Equal Employment Opportunity principles. We are dedicated to fostering a respectful diverse and inclusive hiring environment across all the communities we serve encouraging individuals to express their authentic selves. Our commitment to fair hiring practices extends to all candidates and employees irrespective of race ethnicity citizenship creed place of origin religion gender gender identity sexual orientation family status marital status disability age or any other protected characteristic.Individuals requiring accommodation due to a disability or any other protected characteristic can request assistance at any point during the recruitment process or throughout their employment by contacting our People & Culture team.To ApplyPlease submit bothYour resumeA short video interview via the link belowApplications without a completed video interview will not be considered.This helps us review all candidates consistently and get to know you beyond your resume.Video Interview Link httpshire.liXnuM4guLULZPV_UmuR9WkMonos upholds Equal Employment Opportunity principles. We are dedicated to fostering a respectful diverse and inclusive hiring environment across all the communities we serve encouraging individuals to express their authentic selves. Our commitment to fair hiring practices extends to all candidates and employees irrespective of race ethnicity citizenship creed place of origin religion gender gender identity sexual orientation family status marital status disability age or any other protected characteristic.Individuals requiring accommodation at any stage of the recruitment process may notify the hiring manager or indicate their needs during the application process and we will work with them to provide appropriate support in accordance with applicable legislation.