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Team Lead Complaints Management Process

ICONMA, LLC

Remote, CA(remote)

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JOB DETAILS
SALARY
$22.86–$25 Per Hour
SKILLS
Banking Services, Best Practices, Communication Skills, Customer Satisfaction, Customer/Client Research, Establish Priorities, Health Plan, Information Technology Consulting, Microsoft Excel, Presentation/Verbal Skills, Regulations, Team Lead/Manager, Time Management, Trend Analysis, Vendor/Supplier Evaluation, Writing Skills
LOCATION
Remote, CA(remote)
POSTED
30+ days ago
Our Client, an IT Services and Consulting company, is looking for a Team Lead – Complaints Management Process for their Remote location.
 
Responsibilities:
  • Review of customer feedback.
  • Classifying & analyzing customer feedback.
  • Establishing trends and communicating the analysis with Vendor’s onshore counterparts
  • Collaborate with team members to achieve performance targets.
  • Identify and escalate priority issues to the appropriate channels.
  • Offer solutions and alternatives to customers in a timely manner.
  • Ensure customer satisfaction by providing high-quality service.
  • Participate in training sessions to enhance product knowledge.
  • Adapt to new processes and technologies as required.
  • Maintain a positive and professional demeanor at all times.
  • Contribute to team meetings and share best practices.
 
Requirements:
  • Strong verbal & written communication skills,
  • Strong Banking knowledge.
  • Good MS Excel & presentation skills.
  • Knowledge of various Regulations including CFPB and OCC,
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
 

About the Company

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ICONMA, LLC

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