Team Lead - Complaints Management Process

Our Client, an IT Services and Consulting company, is looking for a Team Lead - Complaints Management Process for their Remote location.

Responsibilities:

• Review of customer feedback.
• Classifying & analyzing customer feedback.
• Establishing trends and communicating the analysis with Vendor's onshore counterparts
• Collaborate with team members to achieve performance targets.
• Identify and escalate priority issues to the appropriate channels.
• Offer solutions and alternatives to customers in a timely manner.
• Ensure customer satisfaction by providing high-quality service.
• Participate in training sessions to enhance product knowledge.
• Adapt to new processes and technologies as required.
• Maintain a positive and professional demeanor at all times.
• Contribute to team meetings and share best practices.

Requirements:

• Strong verbal & written communication skills,
• Strong Banking knowledge.
• Good MS Excel & presentation skills.
• Knowledge of various Regulations including CFPB and OCC,

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.