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Team Lead, Computer Operations

V2Soft

Pompano Operations, FL

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Audiovisual, Business Solutions, Capability Maturity Model Integration (CMMI), Cloud Computing, Community Support, Computer Certifications, Computer Operations, Computer Science, Computer Security, Computer Skills, Customer Escalations, Customer Experience, Customer Satisfaction, Customer Support/Service, Establish Priorities, Fortune 500 Customers, Help Desk, ISO (International Organization for Standardization), Identify Issues, Information Technology & Information Systems, Leadership, Multiplatform/Cross-Platform, Multitasking, Nonprofit, Organizational Skills, People Management, Process Improvement, Process Management, Quality Assurance, Resource Leveling, Service Delivery, Service Level Agreement (SLA), Software Engineering, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Leadership, Technical Recruiting, Technical Support, Testing, Time Management, Trend Analysis, Videoconferencing, Willing to Travel
LOCATION
Pompano Operations, FL
POSTED
1 day ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com  to know more . 



 
Job Responsibilities:
  • Manage the day-to-day activities of the team, including prioritizing support, delegating work, monitoring and reporting trends (including security incident awareness), and ensuring efficient service delivery by leveraging IT support specialists.
  • Serve as a high-level resource for the team and act as the primary escalation point for customer service–related issues.
  • Assist with monitoring and tracking inventory for the Information Technology cost center.
  • Work closely with IT leadership to identify areas for improvement in processes and workflows, and implement strategies to enhance overall efficiency, user satisfaction, and service quality.
  • Monitor, analyze, and recommend improvements to work processes for increased efficiency, while keeping the knowledge library up to date to ensure the best experience for customers and IT team members.
  • Collaborate with other IT departments to ensure that all service tickets for the assigned unit are responded to and resolved promptly.
  • Perform Quality Assurance checks on customer incidents, onsite or at remote locations, ensuring that Service Level Agreements are met.
  • Coordinate and schedule audiovisual setups and provide video conferencing support.
  • Travel to remote locations to provide support, as needed.
  • Perform other duties as assigned.
Required Skills:
  • Associate or bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
  • A minimum of 5 years of IT work experience in computer operations with exposure to multiplatform environments. Requires experience in leading teams and projects.
  • Previous experience using a ticketing system to manage support requests and monitor trends.
  • Ability to manage multiple priorities and work independently or as part of a team.
  • Capacity to perform effectively in high-pressure situations, with strong organizational and time-management skills.
  • Strong technical troubleshooting skills for both hardware and software issues.
  • Understanding help desk processes and service management principles.
  • Supervisory skills, including the ability to motivate, develop, and empower team members.
  • Onsite hours of operation are between 8:00 a.m. and 5:00 p.m., Monday through Friday.
  • Ability to lift to 50 pounds.

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.  

About the Company

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V2Soft

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