Team Lead - Environmental

Where you will work The Team Lead, Environmental Underwriting Support leads and develops a team of underwriting support professionals to enable accurate risk assessment, efficient policy issuance, and exceptional client service across the underwriting lifecycle. This role ensures delivery of service level targets, quality, and productivity while maintaining compliance with regulatory requirements and AXA XL policies. The Team Lead coaches and mentors' staff, manages performance, and coordinates cross-functional collaboration with Underwriters, Brokers, Reinsurers, Shared Services, and other partners. The position supports process improvement initiatives, data quality, audit readiness, and the achievement of department goals. Add a Product line (from Brand Library, if necessary) What you will be doing What will your essential responsibilities include? Lead and develop the underwriting support team within the Environmental unit to achieve service delivery, timeliness, productivity, and quality goals while ensuring regulatory and AXA XL standards are met. Build foundational AI fluency across the team through performance expectations, coaching, and development planning, equipping staff to recognize and leverage automation opportunities with appropriate guidance. Service Delivery and Performance Management: Define and monitor SLAs and key performance indicators; manage workload allocation, back-up coverage, and workflow efficiency. Drive continuous improvement by identifying automation opportunities that streamline processes and reduce manual effort. Leverage AI-enabled analytics to monitor performance trends and inform targeted improvement initiatives. Operational Governance and Compliance: Ensure adherence to predetermined workflows, procedures, and internal controls; maintain audit readiness and support internal/external audits and peer reviews. Implement and monitor automation solutions that strengthen control execution, enhance compliance documentation, and improve audit trail visibility. Monitor regulatory alignment for AI and automation tools adopted. Data, Documentation, and Quality Control: Oversee accurate data capture, electronic file management, and documentation quality; ensure completeness and accuracy of underwriting packages, endorsements, ratings, and related materials. Leverage automation tools to enhance data validation, reduce manual entry errors, and improve documentation consistency and traceability. Process Improvement and Training: Lead or support process-improvement initiatives; drive data quality and tool adoption. Identify and champion automation opportunities within the unit; provide training and guidance to the team on adopting new AI and automation tools to enhance efficiency and consistency across workflows. Collaboration and Stakeholder Management: Foster robust collaboration with Underwriters, Brokers, Reinsurers, Shared Services, IT, Claims, and Accounting; act as a primary liaison to ensure timely and high-quality service delivery. Communicate opportunities for AI and automation integration across partner teams, collaborating to identify shared process improvements and technology solutions. Reporting, Analytics, and Insights: Monitor and report on production, quality, and process metrics; provide insights to leadership and contribute to ongoing capability enhancements. Utilize AI-enabled analytics and reporting tools to generate actionable insights, identify performance gaps, and support data-driven decision-making. Strategic Alignment and Modernization: Align team activities with broader business goals (e.g., multinational programs, broker-channel objectives) and contribute to cross-functional projects as needed. Identify and prioritize automation opportunities that support strategic objectives; collaborate with IT and operations leadership to evaluate and scale solutions that enhance operational efficiency and advantages. You will report to the Operations Manager. What you will bring We're looking for someone who has these skills and capabilities People Skills: Leading Teams: Quickly assimilates insights from complex information across multiple sources; can handle ambiguity and uncertainty without losing focus on objectives. Empowerment & Psychological Safety: Empowers and coaches others to reach their potential; fosters a culture of growth where individuals feel safe to experiment and speak up Cross Functional Collaboration: Focuses on building robust, cooperative relationships both within own team and across teams, geographies and functions Business Skills: Compliance & Regulation: Navigates and upholds adherence to legal standards, industry regulations, and internal policies governing the (re)insurance sector. Underwriting Acumen: Analyses risk in (re)insurance proposals, calculates premiums, and recommends new/renewal rates and policy terms specific to the line of business, Business and Process Improvement: Identifies, analyses, and improves existing business processes to optimize performance, meet best practice standards, and improve quality and the user experience for customers and end-users. Technical Skills: Data Governance and Control: Manages multiple aspects of data management, ensuring accurate and secure information flow throughout the (re)insurance value chain, Policy Development: Develop Policy that affectively address the need of the customer, mitigate risk, comply with regulatory requirements and meet business objectives Internal Controls Compliance: Upholds the integrity of activities and operations through diligent compliance with established internal controls. Understands and adheres to internal controls, processes and guidelines, keeping audits in mind. Essential Position Information: This is a hybrid role. Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely. Employment Type - Permanent Working hours - Full Time Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Sustainability at AXA XL. The US base salary range for this position is USD 54,500 - 90,500. Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as an enterprising retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.