Team Lead - Health Insurance Claims/Enroll

We are looking for a Team Leader for a union workforce in a health insurance company. This is a hybrid role in downtown Detroit.

Skills/Experience -

• 2 + years of leadership experience (in a union environment preferred)
• 2 years of Operational/Back Office experience
• Experience in the healthcare industry - Claims, Enrollment, Servicing
• Bachelor's Degree Required
• Strong organizational, planning, analytical and communication skills.

Engagement Description -

1. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.

2. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.

3. Select, train, develop, appraise, and counsel support staff personnel.

4. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.

5. Monitor and analyze proficiency and quality efforts subordinate personnel.

6. Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.

7. Recommend and implement new or improved systems which will enhance or expedite work.

Why work with us? We are a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work with us you'll have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! We are an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/