Global Knowledge Base Content Specialist I TTEC
Dearborn, MI4 days agoRemote
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Contract Managementunmatched
- Establish Prioritiesunmatched
- Health Insuranceunmatched
- Health Planunmatched
- Healthcareunmatched
- Leadershipunmatched
- Operational Strategyunmatched
- Operations Managementunmatched
- Operations Planningunmatched
- Organizational Skillsunmatched
- People Managementunmatched
- Problem Solving Skillsunmatched
- Team Lead/Managerunmatched
Description
Our Client, a Health Insurance company, is looking for a Team Lead I for their Detroit, MI/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
- Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
- Select, train, develop, appraise, and counsel support staff personnel.
- Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
- Monitor and analyze proficiency and quality efforts subordinate personnel.
- Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
- Recommend and implement new or improved systems which will enhance or expedite work.
Requirements:
- 2 or more years of leadership experience
- 2 years of Operational/Back Office experience
- Required Skills/Experience – The rest of the required skills/experience. Include:
- Ability to learn and retain information at a fast pace preferred
- Strong organizational, planning, analytical and communication skills.
- Preferred Skills/Experience – Optional but preferred skills/experience. Include:
- Leadership experience within a union
- Experience in the healthcare industry
- Education/Certifications – Include:
- Bachelor’s Degree Required
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Detroit, MI |
| Industry | Management Consulting Services |
| Salary | $29.08–$33.06 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Similar Jobs
- New!
Level I - Medical Technologist - $30-41 per hour Detroit Medical Center
Commerce Township, MI8 days ago- $30–$41 Per Hour
Consumer Contact Center Professional I BC Forward
Farmington Hills, MI23 days ago- $21.34 Per Hour
- Contractor
- Instant Apply