The Team Lead is a high-level leadership position responsible for managing day-to-day restaurant operations, driving strategic growth, and ensuring that the restaurant’s mission aligns with Chick-fil-A’s core values and standards. They’re the face of Chick-fil-A, embodying the mission statement of Winning Hearts Everyday. This role involves managing a team, optimizing business performance, and fostering a positive, productive workplace culture. This role ensures that Chick-fil-A’s high standards for quality, efficiency, and service are met. A Team Lead is one who consistently demonstrates our core values (Integrity, Grit and Servant's Heart) and embraces the Chick-fil-A culture. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. A Team Lead’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leads lead by example and set the tone that others will follow.
Position Type:
- Full-time
Our Benefits Include:
- A fun and challenging work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Competitive pay
- Health benefits ($450 medical, $25 dental, $25 vision)
- Reimbursement for Scholarship (Education assistance $350 per semester)
- Up to $100 transportation
- Up to $2500 CFA Scholarship
- Paid Time Off
- Travel opportunities
- Uniform allowance
- Participate in bonus plan (performance based)
- Growth opportunities for leadership and mentorship
- Meal allowance
- 401K and 401K matching
- Life insurance
Team Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Prior experience as a General Manager or District Manager
- Guest Focus
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Ability to lead and encourage others
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.