Team Lead | Key Holder

Position Summary:
The Team Lead | Key Holder at Callie’s Hot Little Biscuit’s grab and go eateries are primarily responsible for daily operations of store and working with the leadership team and Area General Manager to operate a smooth daily service.  This position is primarily responsible for the City Market location but may work at Upper King and/or any other locations in Charleston.  Other duties include, food ordering, inventory and fulfilling catering orders. This is a full-time position and must work weekends. 

 

Primary Responsibilities:
     Operate a smooth daily service and oversee all staff duties and manager stations during service hours.  Preparation for weekly service
     Communicate any staffing related issues to Area General Manager
     Maintain adequate inventory of handmade products 
     Label and date delivery items, storing and rotate into inventory 
     Prepare recipes for daily specials 
     Maintain biscuit levels throughout service 
     Receive food deliveries, inspect for accuracy and quality 
     Maintain daily record of cash flow 
     Handle cash-outs at the end of a shift 
     Prepare cash drawer for next shift.  Count and balance safe; prepare & make deposits 
     Ensuring appropriate customer service measures are in place and ready to address any situation that may arise.
     Assisting General Manager in training and development of new employees 
     Other Duties As Assigned

Work Environment and Physical Demands
      Prolonged periods of being on your feet
      Requires frequent lifting of up to 50 lbs
      Requires repetitive motion with hands and arms
      Exposure to various temperature changes

Knowledge, Skills, and Abilities
      High School Diploma or equivalent
      Minimum of 2 years operations experience
      Minimum of 1 year delegating tasks to employees
      Bakery, Restaurant, Grab and Go experience a plus
      Must work mornings, afternoons and weekends 
     Ability to prioritize and meet deadlines in a fast-paced environment
     Ability to communicate effectively
      Ability to express a culture of gratitude 
      Familiarity with iPad-based POS system; experience with Spot On is a plus but not required 
      Ability to embrace our Be A Biscuit motto 
      Requires reading, writing, and math skills