Administrative Skills, Basic Life Support (BLS), Certified Medical Assistant, Clinical Support, Communication Skills, Consulting, Current Procedural Terminology (CPT), Data Collection, Data Entry, Employee Assistance Plan, Employee Orientation, Genetics, Healthcare, High School Diploma, ICD-10, Interviewing Skills, Leadership, Mathematics, Medical Assistance, Medical Office Administration, Mentoring, Multitasking, Operational Support, Operations, Order Processing, Outpatient Care, Patient Care, Primary Care, Problem Solving Skills, State Laws and Regulations, Student Loans, Team Lead/Manager, Team Player, Tuition Reimbursement
Team Lead-Medical Assistant-Primary Care-Eagle Highland
Job Description
Overview
Medical Assistant Team Lead
Join a clinic known for its strong teamwork, supportive culture, and commitment to patient care. We're seeking an experienced Medical Assistant who enjoys mentoring others, leading by example, and helping create an efficient, patient-focused clinic environment.
Schedule & Benefits
- Requires current & active certification
- 2 years' experience as an MA II or MA III
- Full-time/40 hours per week
- Day shift schedule; clinic hours are approximately 6:45 AM - 5:30 PM
- No weekends or holidays
- Free on-site parking
- Handicap-accessible parking available
- Location: 6820 Parkdale Place, Suite 100, Indianapolis, IN 46254
- Benefits Designed for You
- 401(k) with employer match
- Tuition reimbursement
- Student loan forgiveness eligibility
- Employee Assistance Program (EAP)
- Healthy Results Wellness Program with bi‑weekly incentives
What We're Looking For
- Prior Medical Assistant experience in a busy ambulatory or clinic setting
- Leadership, mentoring, or team lead experience preferred
- Strong ability to support team members and promote positive clinic workflow
- Excellent communication and problem-solving skills
- Comfortable balancing direct patient care with administrative responsibilities
- Ability to adapt to changing priorities and business needs
What You'll Do
- Serve as a resource and mentor for Medical Assistant team members
- Support daily clinic operations and maintain efficient patient flow
- Assist with managing team messages and clinic communication pools
- Help onboard and support newer team members
- Partner with providers and staff to ensure a positive patient experience
- Perform both clinical and administrative duties, with an expected 50/50 blend that may evolve over time
Clinic Environment
- Team of 6 Medical Assistants currently supporting the clinic (7 total once position filled)
- Fast-paced environment that ranges from moderate to high volume based on provider schedules
- Collaborative team culture with strong peer support
- Opportunity to help shape and grow the Team Lead role
If you're a Medical Assistant who enjoys leading, mentoring, and helping teams succeed while delivering excellent patient care, we'd love to hear from you.
Provides functional guidance to support staff and performs the duties of a medical assistant in accordance with organization standards. Provides coordination of administrative services to ensure smooth operation. May coordinate scheduling, training, and inventory duties. May be responsible for inpatient and outpatient consult activities within assigned location. May perform computerized physician order entry, only if directed by assigned physician.
- High school diploma or equivalent.
- Requires graduation from a Medical Assistant program and/or certification from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcareer Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
- AHA Basic Life Support for healthcare workers certification required.
- Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
- 2 years' experience as an MA II or III at IUH is required.
- Knowledge of ICD-10 and CPT coding required.
- Requires ability to perform multiple tasks simultaneously.
- Requires basic math and accurate data collection and entry skills.
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Indiana University Health Inc