Team Lead- Patient Service Representative

Come join our team! We have an immediate need for a Patient Service Representative Team Lead in our Gainesville Dermatology clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

The Patient Service Representative (PSR) Team Lead oversees front office operations and supports staff to ensure efficient patient flow and a high-quality patient experience. This role serves as a resource for complex patient issues, ensures accuracy in registration and insurance processes, and provides training, coaching, and performance feedback to team members while maintaining compliance with HIPAA and office policies.

Schedule: 40 hours per week

Monday - Friday 7:30AM-5PM

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

• Lead and support front office staff in daily operations
• Serve as a point of contact for complex patient issues and escalations
• Monitor scheduling efficiency, patient flow, and wait times
• Train, mentor, and onboard new Patient Service Representatives
• Ensure accuracy in patient registration, insurance verification, and data entry
• Oversee cash handling, copay collection, and reconciliation processes
• Assist with staffing coverage and workflow adjustments as needed
• Maintain compliance with HIPAA and office policies
• Provide ongoing coaching and performance feedback to team members
• Identify opportunities to improve patient experience and front office processes
• Communicate updates, policies, and expectations to the team

• High school diploma or equivalent required
• Detail-oriented with strong attention to accuracy
• Excellent verbal and written communication skills
• Demonstrated leadership ability, including modeling professional behavior, managing multiple tasks, maintaining a positive attitude, and adapting to organizational change
• Proficient in Microsoft Word, Excel, and PowerPoint, with the ability to quickly learn new software
• Strong leadership, organizational, and computer skills
• Ability to work effectively and collaboratively with staff, leadership, clients, and the public
• Skilled in multitasking, prioritizing, and working both independently and as part of a team
• Effective time management skills with the ability to contribute to operational efficiency and productivity
• Ability to maintain confidentiality of sensitive information