Team Lead Recovery Staff (Full Time)

Team Lead

The Team Lead (TL) is responsible for all aspects of eye and tissue donation from receiving an authorized, suitable donor referral, through shipping serology samples and tissue, to completion of paperwork in a timely, professional, and efficient manner. The TL supervises the technicians on each case and complete the tissue and eye donation process. The Team Lead works directly with and is supervised by the Tissue Recovery Manager to ensure EBAA, FDA, AATB and other medical standard requirements are followed.

In addition to the hourly rate, the following also applies:

• On Call Pay: $2.00/hour
• Donation Case Pay: $175-$225 per donor case, depending on donation type

DLSH offers the following benefits to our full time staff:

• Company paid single dental and vision coverage
• Medical benefits including HSA (at least 80% employer funded)
• Dependent Care flex plan
• Company paid Short Term Disability and Life Insurance
• Generous holiday and PTO package

Essential Functions

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.

• Demonstrates the ability to perform and oversee the eye and tissue donation process to include donor recovery, documentation, shipping and transportation of blood, corneas, and tissue to labs and processors.
• Completes all required chart work on donors in a thorough, accurate, and timely manner.
• Follows DLSH SOPs along with adhering to all EBAA, AATB, FDA, and OSHA regulations
• Maintains regular office hours.
• Rotates on call assignments.
• Responsible for tasks such as supplies, cleaning, temperature log changing, autoclaving, and other weekly office duties as assigned by the Recovery Manager.
• May assist the Recovery Manager in the training of recovery technicians.
• Maintains Quality Control procedures in regard to the maintenance of all instruments, supplies, and laboratory equipment.
• Ensures that the actions, labeling and procedures are in compliance with all FDA, EBAA, AATB regulations
• Notifies the Recovery Manager/AOC on deviations from established operating procedures.
• Participates in person at all appropriate meetings at DLSH as defined by the Recovery Manager.
• Must provide outstanding customer service, collaboration and communication skills.
• Maintains strict confidentiality of all DLSH information.
• Position could also include the acquisition of birth tissue.
• Travel is required for this role so applicants must have a valid driver license and be insurable on the auto insurance policy.
• Must be able to work a flexible work schedule
• Other duties as assigned

Education & Training Requirements

Note: Certificates, Licenses and Trainings must be completed at first available training if not already obtained

• Hepatitis and Covid vaccinations are strongly recommended.
• Excellent written and oral presentation skills.
• Valid Driver's License and acceptable driving record as determined by DLSH

Work Experience Requirements

• Qualified candidate must demonstrate a positive history of leadership.
• Individual must have proven ability to align and inspire people to set and reach goals and implement innovative processes and successful programs.
• Medical and surgical background strongly preferred.

Essential Functions – Physical & Mental Requirements

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

• Frequently required to stand and walk; occasionally required to sit.
• Frequently required to reach with hands and arms.
• Frequently required to talk or hear.
• Frequently moderate or heavy lifting may be required.
• Frequently required to bend, twist or climb.
• Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.
• Normal memory, taking into consideration the amount and type of information.
• Moderate level of complexity for decision making.
• Normal time pressure of decision making.
• Frequently work in a laboratory, morgue, hospital, funeral home, and office setting that are clean and well lit.
• Frequent exposure to communicable diseases and stress.
• Frequent travel throughout the area is required.

Competencies

• Oral Communication: Speaks clearly and persuasively; listens and gets clarification when necessary; responds informatively to questions.
• Written Communication: Writes clearly and concisely with proper grammar and punctuation; edits work; varies writing style to meet specific needs; presents data effectively; able to read and interpret written information.
• Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Problem Solving: Identifies and resolves problems in a timely manner as well as skillfully gathers and analyze information.
• Planning and Organization: Prioritizes and plans work activities; uses time efficiently; and develops realistic action plans.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; and makes timely decisions.
• Professionalism: Approaches others in a polite and tactful manner; maintains composure and reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with occasional change, delays, or unexpected events.
• Leadership: Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives recognition as appropriate.
• Delegation: Delegates work assignments; gives authority to work independently; sets expectations; and monitors delegated activities.
• Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project activities.
• Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Dakota Lions Sight & Health has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.