Administrative Skills, Artificial Intelligence (AI), Asset Management, Automation, Coaching, Communication Skills, Computer Security, Consulting, Cross-Functional, Customer Support/Service, Delivery Driving, Enterprise Applications, Establish Priorities, Help Desk, ITIL (IT Infrastructure Library), Identity Data Management, Leadership, License Management, Licensing, Mentoring, Mergers and Acquisitions, Microsoft Product Family, Operational Support, Operations Management, Operations Security (OPSEC), Process Improvement, Purchasing/Procurement, Service Delivery, Service Level Agreement (SLA), Slack, Software as a Service (SaaS), Systems Administration/Management, Team Lead/Manager, Technical Leadership, Technical Support, Vendor/Supplier Management
Title: Team Lead, SaaS tools and AI Enablement
Location : Remote, US
Target Start Date : 7/27
Type: (C, CTH, D) C/CTH
Pay Rate / Salary (Ranges OK) : $75/hr
Position Summary
We're looking for a hands-on Team Lead, SaaS Tools & AI Enablement to lead a team responsible for enterprise SaaS administration and AI platform adoption. This is a player-coach role that combines people leadership with day-to-day technical execution across approximately 40 SaaS applications, including Slack, Zoom, Monday.com, Airtable, Gong, Claude Enterprise, ChatGPT, and Google Workspace.
You'll lead a blended team supporting SaaS operations, AI enablement, and end-user support while partnering closely with IT, Security, Procurement, Engineering, and Service Desk teams.
Responsibilities
- Lead, mentor, and develop a team of SaaS and AI support professionals.
- Manage the administration and lifecycle of approximately 40 enterprise SaaS applications.
- Drive enterprise AI tool deployment, adoption, and operational support.
- Oversee ticket queues, SLAs, workload prioritization, and service delivery.
- Partner with Procurement on licensing, renewals, and application consolidation.
- Collaborate with Security, IAM, ITAM, Engineering, and Service Desk teams to ensure secure and scalable operations.
- Support Google Workspace administration and SaaS governance.
- Identify opportunities to improve processes through automation and AI.
Qualifications
- 5+ years of enterprise SaaS administration experience.
- 2+ years leading technical support, SaaS administration, or IT operations teams.
- Experience managing ticket queues, SLAs, and operational support teams.
- Hands-on administration experience with enterprise SaaS platforms.
- Experience deploying or supporting enterprise AI tools such as ChatGPT Enterprise, Claude Enterprise, Microsoft Copilot, or similar platforms.
- Strong communication and stakeholder management skills.
- Experience working with cross-functional IT teams in a fast-paced environment.
Preferred
- Google Workspace administration.
- SaaS governance, licensing, and vendor management.
- Identity & Access Management (IAM) and IT Asset Management (ITAM) experience.
- ITIL or Service Management experience.
- Experience supporting M&A application consolidation or enterprise software integrations.
Ideal Candidate
A leader who combines strong operational management with hands-on technical expertise in SaaS administration and AI enablement. Someone who enjoys developing people, improving service delivery, and driving the successful adoption of modern workplace technologies.
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