Team Lead - Second Bar + Kitchen

The Paradies Shops

Austin, TX

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JOB DETAILS

SKILLS

Communication Skills, Cook Dishes, Corporate Policies, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Employment Contracts, English Language, Establish Priorities, Food Quality, Food and Beverage Industry, Health Maintenance, Hotel Industry, Hotel Management, Interpersonal Skills, Inventory Management, Leadership, Mathematics, Multitasking, Organizational Skills, People Management, Purchasing/Procurement, Regulations, Reporting Skills, Restaurant, Safety/Work Safety, Sanitation, Schedule Development, ServSafe Certification, Shipping/Receiving, Staff Training, Team Lead/Manager, Team Player, Time Management

LOCATION

Austin, TX

POSTED

Today

POSITION SUMMARY:At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and businesspartners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests onmultiple levels. Froman inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notchquality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurantoperations. We specialize in experiences.In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding allteam members to the same. Providing a safe work environment of trust and respect free of harassment is expected.DUTIES AND RESPONSIBILITIESAll Paradies Lagardère jobs, including the Shift Supervisor, require that you embody a positive company image by providingcourteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our familyculture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfyall restaurant guests as well as be accountable to the Company and Restaurant Managers. Functions include, but are not limitedto the following areas:Team Member Leadership & Development* Must have a passion for the guest!* Must say "Yes", "Please", and "Thank You"!* Must smile often!* Exceed First Class Service standards and behavior with guests, business partners, and peers.* Maintain a professional company image by adhering to all grooming and uniform guidelines, including slipresistant shoes.* Maintain company standards for food, beverage, service, and atmosphere while building positive customer relations.* Warmly greets and acknowledges guests upon arrival.* Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Exhibitefficiency in completing job requirements by working with a sense of urgency and consolidating tasks.* Supporting programs to enhance staff morale and training, which includes writing of schedules.* Effectively lead the restaurant while the Manager or Assistant Manager is not present.* Acts with integrity and honesty while promoting the company culture.Operations:* Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.* Lead each shift by delegating duties, assigning tasks, and following up with all team members.* Demonstrate management and leadership ability through building effective relationships with customers,supervisors, and team members.* Must be proficient in each area of the restaurant to assist when necessary.* Follow inventory control procedures to reduce product loss.* Maintain cleanliness and organization throughout the restaurant.* Prepare food when necessary.* Check food quality and temperatures throughout the day to maintain Health and Safety regulations.* Ensure the security and safety of guests and team members through pro-actively following proper sanitation andsafety procedures.* Follow proper procedures and guidelines for opening and closing the restaurant.* Identify back-ups in the kitchen and work with managers to re-organize when necessary.* Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workloadand deadlines. Working during weekends, holidays, and peak business periods may be required according to themanager's schedule.* Assists with cash-out procedures.* Assists with POS training.* Enthusiastically supports decisions once made by Paradies Lagardère and management.* Open-minded to feedback.* Perform other duties as assigned.EDUCATION, EXPERIENCE, CERTIFICATIONS* Practical experience as a supervisor in the hotel/restaurant industry, preferred.* Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation,security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.* ServSafe Food Manager's Certification or equivalent.* Ability to take direction and collaborate in a team environment.* Ability to work in a high energy and demanding environment.* Good communication skills and the ability to work independently as well as with other team members.* Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers andpeers.POSITION QUALIFICATIONS* Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and totake part in professional discussions.* Must be able to sustain performance under conditions of stress - such as tight deadlines and detailed questioning.* Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and teammembers present.* Strong self-motivation, leadership, and organizational skills.* Positive interpersonal skills.* Ability to work various shifts in a 7/365 team-oriented environment.* Excellent customer service skills and an ability to communicate effectively, in English.* Self-starter able to prioritize and handle various tasks simultaneously.* Proficiency required in reading, writing, and mathematics, in English.* Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbingon a ladder and walking long distances.* Standing for long periods and the ability to work in an environment with varying temperatures.This position description is merely intended to describe the primary elements of the position. The Paradies Lagardèrereserves the right to change the position description and to assign additional duties and responsibilities, as necessary. Thisposition description does not constitute an employment contract of any kind.Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

About the Company

The Paradies Shops

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