Team Lead, Security - 40hrs

Assists in supervising and coordinating activities for the day-to-day activities and operations of the Security Department at Connecticut Children's. Supervises the security personnel to assure prompt response to requests for security, safety and related services for staff, patients and visitors. Ensures a highly quality of service is provided by the Security department to Connecticut Children's patients, families, staff and visitors. Responds to and provides leadership to security personnel during emergency situations, initiate and conclude patient watches and restraints. Assists Security Manager in overseeing all aspects of security

activities of the institution and surrounding neighborhood assuring safety of patients, employees, visitors, and property through vigilant adherence to policy and controls. Position reports to the Security Manager.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

Education and/or Experience Required:

• High School Diploma required or equivalent.
• Associates Degree in Business Management, Criminal Justice or Emergency Management preferred.
• Three to five years of security management experience preferred.
• Healthcare security preferred.

License and/or Certification Required:

• Valid driver's license and clean driving record required.
• Valid State of CT Guard Card upon hiring or able to obtain one within the first 3 months of employment.
• Nonviolent Crisis Intervention certification to be obtained within the first 3 months of employment and maintained thereafter

Knowledge, Skills and Abilities Required:

Knowledge of:

• Knowledge of hospital/departmental emergency procedures for fire, safety, disaster, electrical safety,

infection control, and hazardous/toxic materials helpful.

• Organization policies and procedures.
• Security Management

Skills:

• Must have excellent Customer Service skills and telephone etiquette.
• Strong customer service orientation.

Ability to:

• Ability to communicate in a courteous and professional manner to the medical community and hospital

staff.

• Gather data, compile information and prepare reports.
• Identify analyze and solve problems.
• Conduct investigative work in a confidential and non-biases manner.
• Ability to ascertain facts through personal contact and observations and to determine proper course of

Day-To-Day Operations - Monitors security calls and responds with Security Officers. Reviews all security reports recorded by Security Officers; conducts preliminary investigations for Security Manager and reports back appropriate information. Attends and conducts monthly meetings with Security Officers and Visitor Access Associates (VAAs). Patrols building and grounds, reports suspicious activities and safety concerns. Responds to Security and Valet complaints and conducts preliminary investigations. Conducts off-site visits weekly to have a security presence and field security concerns and safety issues. Coordinates team efforts between Security and VAA staff. Escorts/assists law enforcement agents to Units to coordinate

investigations.

Visitor Access Associates Staff- Ensures adequate staffing levels are maintained for day-to-day operations for Visitor Access Associates. Prepares monthly schedule for VAA staff. Supports VAA staff when the lobby is filled and operates third Easy Lobby workstation for visitor management. Fields customer complaints from Welcome Desk and assists with coordinating for service recovery strategies. Oversees Valet operation and reports any deficiencies. Attend weekly team meetings with Security Manager, Valet Manager, and Hartford Hospital Security Manager. Attends quarterly Visitor Task Force meeting to have first-hand knowledge of complaints, protocol and policies discussed.

Department Leadership- Assists the Security Manager in supervising and coordinating the day-to-day activities and operations of the Security Officers and Visitor Access Associates staff. Facilitates teamwork and cooperation among staff, effectively follows up and resolves routine employee relations issues, seeking support from Security Manager with more complex issues. Participates in the selection, hiring and orientation process for staff; provides day to day guidance in performance of primary job functions and provides appropriate feedback and coaching. Identifies equipment, supplies and services issues, communicates with appropriate personnel and follows through to resolve resource issues. Participates in a variety of administrative managerial activities such as the development, implementation, and enforcement of unit policies and procedures; follows up on incident reports; and maintains appropriate department files.

Demonstrates support for the mission, values and goals of the organization through core behaviors that are

consistent with the CT Children's STANDARDS.

Supervisory Responsibilities:

Responsible for supervising all aspects of the Security Management Program and personnel.

Day-To-Day Operations - Monitors security calls and responds with Security Officers. Reviews all security reports recorded by Security Officers; conducts preliminary investigations for Security Manager and reports back appropriate information. Attends and conducts monthly meetings with Security Officers and Visitor Access Associates (VAAs). Patrols building and grounds, reports suspicious activities and safety concerns. Responds to Security and Valet complaints and conducts preliminary investigations. Conducts off-site visits weekly to have a security presence and field security concerns and safety issues. Coordinates team efforts between Security and VAA staff. Escorts/assists law enforcement agents to Units to coordinate

investigations.

Visitor Access Associates Staff- Ensures adequate staffing levels are maintained for day-to-day operations for Visitor Access Associates. Prepares monthly schedule for VAA staff. Supports VAA staff when the lobby is filled and operates third Easy Lobby workstation for visitor management. Fields customer complaints from Welcome Desk and assists with coordinating for service recovery strategies. Oversees Valet operation and reports any deficiencies. Attend weekly team meetings with Security Manager, Valet Manager, and Hartford Hospital Security Manager. Attends quarterly Visitor Task Force meeting to have first-hand knowledge of complaints, protocol and policies discussed.

Department Leadership- Assists the Security Manager in supervising and coordinating the day-to-day activities and operations of the Security Officers and Visitor Access Associates staff. Facilitates teamwork and cooperation among staff, effectively follows up and resolves routine employee relations issues, seeking support from Security Manager with more complex issues. Participates in the selection, hiring and orientation process for staff; provides day to day guidance in performance of primary job functions and provides appropriate feedback and coaching. Identifies equipment, supplies and services issues, communicates with appropriate personnel and follows through to resolve resource issues. Participates in a variety of administrative managerial activities such as the development, implementation, and enforcement of unit policies and procedures; follows up on incident reports; and maintains appropriate department files.

Demonstrates support for the mission, values and goals of the organization through core behaviors that are

consistent with the CT Children's STANDARDS.

Supervisory Responsibilities:

Responsible for supervising all aspects of the Security Management Program and personnel.