Team Lead

Reports To: Assistant Store Manager (primary), Store Manager

FLSA Status: Non-Exempt

Direct Reports: Cashier(s), Sales Associate(s)

Are you looking for a fun, loving, and enthusiastic workplace where you can truly make a difference? Do you enjoy helping customers and being part of a dynamic team that feels like family?

Join Gordon's Ace Hardware, a proud local hardware store deeply rooted in Utah/Juab County communities. As a talented Team Lead, you will deliver friendly service and support customers with expert advice, all while enjoying great perks. Grow your skills in a supportive environment where every visit feels like a neighborly chat.

Position Summary

The primary responsibility for all positions with Gordon’s Ace Hardware is to WOW Every Customer, Every Time while upholding our Core Values.

The Team Lead supports daily store execution by leading the front end, coaching associates on service standards, and serving as Manager-on-Duty when assigned.

Key Responsibilities

• Lead front-end execution and maintain readiness and recovery standards.
• Coach associates on customer engagement and register accuracy.
• Communicate priorities from leadership and ensure understanding.
• Support freight flow and basic accuracy habits as directed.

Education & Experience

• High School Diploma or GED required.
• Prior retail experience required; leadership experience preferred.

Behavioral Expectations

• Calm, respectful leader who sets the tone for the shift.
• Reliable follow-through and accountability.

Technology & Systems

• Able to operate POS and basic store systems accurately.

Schedule & Availability

• Flexible availability including evenings, weekends, and holidays.

Success in This Role Looks Like

• Front end runs smoothly.
• Associates feel supported and expectations are clear.
• Customers receive consistent service.

Job responsibilities may change based on the needs of the business.

We are Utah Counties local hardware store and we are a part of your community! Gordon's Ace Hardware is a part of over 5,000 Ace stores around the world. Independently owned and operated by local families. The Gordon family has been involved in farming and retail businesses in Utah County for decades. We strive to be local and loyal...just like it ought to be. While others have become large and impersonal, at Gordon's Ace, we've remained small and very personal, while growing! That's why we say a visit to Gordon's Ace, is like a visit to your neighbor. With locations in Nephi, Payson, Spanish Fork, Provo Riverside, and Provo Edgemont, we are here to provide the best helpful service in our communities. Our goal is to serve our neighbors, one project at time.

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