General Definition of Work
Performs intermediate technical work for break/fix of technology hardware, installation of software, desk side support and related work as apparent or assigned. Additionally, this position will act as team lead of multiple Technicians (level II) and field project leads as needed for various projects.
Qualification Requirements
Graduation from a four- or two-year college or technical school with a degree in a related field and at least two years experience. One year experience with Cabarrus County Schools' Technology department (preferred); or equivalent combination of education and experience. Experience and peripheral troubleshooting along with one or more of the following certifications: A+, Net+, Security+, Security+, Cisco Certified Network Associate (CCNA), Apple Certified Support Professional (ACSP), Microsoft Certified Professional (MCP), etc.
Knowledge, Skills and Abilities
- Basic knowledge of electronic principles and fundamentals of physics as applied in
- General knowledge of computers and related technology
- General knowledge of electronic
- Familiarity with the operation and uses of standard test
- Basic knowledge of mathematical principles as applied in electronic circuit
- Ability to utilize oral and written communication effectively with end-users and
- Must have a general working knowledge of Microsoft Office Applications, and Windows operating system environment.
- Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.
- Ability to identify issues that impact end users and follow through on resolving
Salary
Pay Grade NC13
Reports to
Director of Technology
Essential Functions
- Acts as field lead on projects as assigned.
- Assists in training and mentoring technicians.
- Assists with the installation and upgrade of hardware, software, and related
- Reads and interprets schematics, wiring diagrams, and
- Executes service delivery by performing: PC break-fix; MAC break-fix, Desk Side support, installs, moves, adds, changes according to Managed Client Policy and Procedure Guide.
- Maintains an inventory of electronic components needed to make timely repairs
- Addresses Help Desk trouble tickets and work order requests on a daily
- Provides detailed documentation for repairs and action taken to resolve
Physical Requirements
- Requires the frequent exertion of up to 50 pounds of
- Regularly requires standing, walking, speaking or hearing, using hands to finger, handle or feel, climbing or balancing and reaching with hands and arms.
- Frequently requires pushing or pulling and
- Occasionally requires sitting and stooping, kneeling, crouching or
- Requires ability to adjust focus, depth perception and color
- Vocal communication is required for expressing or exchanging ideas by use of the spoken
- Hearing is required to perceive information at normal spoken word
- Requires preparing and analyzing written or computer
- Requires visual inspection involving small defects and/or small
- Requires use of measuring
- May require assembly or fabrication of parts within arm's
- Must be able to operate machines, motor vehicles or
- Frequently requires working in high, precarious
- May be exposed to the risk of electrical
- Occasionally requires exposure to fumes, airborne particles and/or to outdoor weather
- Work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Valid North Carolina driver''s license.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.