Team Lead with Open Availability

Job Summary
We are looking for a motivated individual to join our team as a Team Leadand grow into an Assistant Manager and a General Manager. We want to give you the tools to succeed!  Leaders at Planet Fitness lead through actions, always acting based on a character ethic approach, constantly focusing on the quality of your daily interactions. Managers are the catalyst for producing exceptional experiences for the members by building a strong team that believes and understands the Judgement Free Zone.
Qualifications/Requirements

• Superior customer service skills - Friendly, Positive, Talkative
• Hard working, enthusiastic and energetic!
• Spanish speaking a plus
• Desire to grow into Assistant Manager and Club Manager
• Basic computer proficiency (Microsoft Suite).
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Essential Duties and Responsibilities

• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
   
  • Assist in scheduling and supervising staff.
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  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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  • Assist in resolving or escalating employee issues or concerns.
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• Involved in all front desk related activities including:
   
  • Answer phones in a friendly manner and assist callers with a variety of questions.
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  • Check members into the system.
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  • New member sign-up.
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  • Take prospective members on tours.
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  • Facilitate all member requests, issues and questions.
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• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally liftt up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.