Brand Marketing (Branding), Communication Skills, Computer Skills, Consumer Branding, Cookies, Corporate Compliance, Customer Experience, Customer Support/Service, Detail Oriented, Diversity, Interpersonal Skills, Leadership, Loyalty Programs, Meet Sales Quota, Operational Support, Operations, Organizational Skills, People Management, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Retail, Retail Management, Revenue Growth, Store Opening, Team Lead/Manager, Team Player
Team Leader - Acton
About us
Our brands
Our values
Sustainability
News
Life at Grafton
Benefits
Opportunities
Hiring process
Our Brands
Register/login
About us
Our brands
Our values
Sustainability
News
Life at Grafton
Benefits
Opportunities
Hiring process
Login
Register
Team Leader - Acton
Back to job search
Team Leader - Acton
Location Acton Salary: £14.09 an hour Job ref: 119579 Published: about 23 hours ago
As a Team Leader, you will support the Store Manager and Deputy Manager in the day-to-day running of the store, helping to lead and motivate the team to deliver excellent customer service and achieve sales targets. You will take responsibility for supervising colleagues, maintaining high store standards, and ensuring smooth store operations. This role is ideal for someone with strong leadership skills who can inspire others, manage tasks effectively, and contribute to a positive and productive store environment.
Key Responsibilities:
- Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment.
- Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience.
- Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times.
- Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth.
- Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment.
- Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice.
- Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.
Skills and Experience Required:
Essential:
- Retail Experience: Previous experience in a retail or customer service environment.
- Leadership: Ability to supervise, motivate, and support colleagues.
- Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues.
- Communication: Excellent communication and interpersonal skills for engaging with customers and team members.
- Organisation: Good organisational skills for managing tasks and supporting daily store operations.
- Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures.
- Product Knowledge: Willingness and ability to learn about products, services, and promotions.
- Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.
Desirable:
- Supervisory Experience: Previous experience in a team leader or supervisory role.
- Stock Management: Experience with stock replenishment and inventory processes.
- IT Skills: Familiarity with retail systems.
- Process Improvement: Experience suggesting or implementing improvements to store processes or customer experience.
Apply Now Save this job
Share job
*
Latest jobs
Shopfloor Assistant
Job location: Camberley Job salary: Starting rate £26,032.50 pro rata (£13.35 p/h)
What You'll Be Doing Working as part of a team... Part Time Checkout Assistant
Job location: Old Kent Road Job salary: Starting rate £26,032.50 pro rata (£13.35 p/h)
What You'll Be Doing Working as part of a team... Van Driver
Job location: Enfield Job salary: £32,058 pro rata (£13.70 p/h) plus earn up to £150 a month personal performance bonus
What You'll Be Doing Working as part of a team...
Get new jobs for this search by email
If you are a human, ignore this field
Create alert
By submitting your details you agree to our T&Cs
Quick links
- About us
- Life at Grafton
- Benefits
- Opportunities
- Hiring process
Contact us
careers@graftonplc.com
+353 1 216 0600
Grafton Group plc
- Grafton Group plc
- Privacy Notice
- Equality, Equity, Diversity and Inclusion
- Cookies
- Terms & Conditions
- Modern Slavery Statement 2025
Website by