Team Leader Location: Passport Headquarters, Washington, DC (on-site) Security Clearance: Active Secret (required) Position Type: Full-time Position Summary The Team Leader leads and manages teams of Records Support Associates and other support staff in a high-volume production environment at Passport Headquarters. This key supervisory role ensures smooth daily operations, workload balancing, high-quality performance, and full compliance with procedures and internal controls. Key Responsibilities
Plan, direct, and coordinate daily activities including mail open, cashier functions, image capture, image review, data entry, quality control, and PRISM operations.
Set work priorities and ensure smooth transition of work between teams.
Monitor workload and recommend staff assignments to accommodate fluctuating demands.
Provide regular operational feedback, status updates, attendance reporting, and production activity reporting.
Ensure staff adherence to performance standards, established procedures, and internal controls.
Assist in training contract personnel and contribute to continuous process improvement.
Serve as Subject Matter Expert and primary liaison with onsite Government management.
Act as Acting Deputy Program Support Manager when required (up to two weeks).
Required Qualifications
Bachelor’s Degree or 4 years of team management experience.
Six (6) years of general office experience in a high-volume production environment.
Four (4) years utilizing MS Word, PowerPoint, Excel, SharePoint, and Outlook.
Demonstrated customer service experience and proven ability to lead, manage, assign, delegate, and organize team workflow.
Strong oral and written communication skills and organizational abilities.
Ability to analyze, interpret, and apply regulatory material and internal controls.
Numbers & Facts
Location
Arlington, VA
Job Type
Full-time
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Dental Insuranceunmatched
Establish Prioritiesunmatched
Governmentunmatched
Health Insuranceunmatched
Interpret Regulationsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft SharePointunmatched
Microsoft Wordunmatched
Operationsunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Prismunmatched
Procedure Developmentunmatched
Process Improvementunmatched
Production Systemsunmatched
Production Volumeunmatched
Quality Controlunmatched
Records Managementunmatched
Secret Clearanceunmatched
Security Clearanceunmatched
Staff Trainingunmatched
Team Lead/Managerunmatched
Training/Teachingunmatched
Tuition Feesunmatched
Vision Planunmatched
Writing Skillsunmatched
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