Team Leader Benefits Service

ADP is hiring a Team Leader, Benefits Service (in Alpharetta only)

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• Do you get a crazy amount of joy from helping others uncover creative solutions to complex problems?
• Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
• Are you a trusted advisor who delivers on promises -- every time?

Yes? We had a feeling this could be a perfect match. Don't just take our word for it... read on and see for yourself!

This role is all about enabling our customers to be more effective employers. Our customer service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?) It gets better: you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team. #MVP

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

Does this sound like you?

• Leadership Magnet. Someone your leader can trust and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision.
• People First. You're a relationship builder who wants to help others, grow friendships, and support people.
• Collaborative Spirit. You achieve more with others and value an inclusive culture where you can be you.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Support Benefits Service Manager with efforts required to meet team and client KPIs
• Serve as a resource for team members, based on a strong working knowledge of the team's responsibilities and each associate's development plan and training needs
• Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals
• Call quality monitoring of associate/client interactions
• Train and mentor team members; coordinate additional training as needed with leadership support and provide feedback to leadership on each team member's performance
• Serve as a backup to the Team Manager to provide guidance and direction to the team in the manager's absence.
• Prioritize critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner
• Provide first level client escalation for issues. Develop an action plan and oversee resolution efforts pertaining to the actual processing of the payroll
• Provide direct feedback to associates on opportunities to enhance services provided to the client.
• Analyze team statistics and prepare reports
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed

EXPERIENCE YOU'LL NEED: Required Qualifications

• At least 3 years of benefits service experience required along with WFN
• Successful track record of assisting with/handling escalated clients necessary
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide developmental guidance
• Ability to work both independently and as part of a team focused on achieving results
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.