We are located in Outlets at Orange! Please copy & paste the link below to view the job description for Team Leader:
https://drive.google.com/file/d/1sY8oOtyxn5fyBfbOR1GZvRJulCcnSmMG/view?usp=sharing
THE ROLE:
Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!
Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.
HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM
\u25cf Embodying our mission, vision, and values during every shift
\u25cf Following TEG's 4 As of Leadership
\u25cb Attitude
\u25cb Appreciation
\u25cb Adaptability
\u25cb Awareness
\u25cf Leading and communicating with a team of 4-15
\u25cf Creating a fun, positive atmosphere
\u25cf Ensuring operational excellence on shift by:
\u25cb Opening and closing the store
\u25cb Making sure games start on time
\u25cb Facilitating team member breaks
\u25cb Upholding TEG standards by redirecting and encouraging team members using "Continuous, Gracious Pressure," TEG's form of team coaching
\u25cb Addressing minor maintenance issues
\u25cb Managing cash/inventory
\u25cf Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
\u25cf Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
\u25cf Flexible availability. This role often works nights, weekends, and/or holidays.
\u25cf Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
\u25cf Ability to stand for long periods of time (about 75-80% of your shift).
\u25cf Align with TEG's Uniform Standards.
KNOWLEDGE, SKILLS & ABILITIES
\u25cf Genuine love for serving others
\u25cf Flexible, humble, and teachable
\u25cf High capacity for creative problem solving
\u25cf Excellent discernment
\u25cf Flexible multi-tasker
\u25cf Strong interpersonal skills and emotional intelligence
\u25cf Positively influences others
\u25cf Basic computer skills
\u25cf Maintains composure in high-stress, fast-paced environments
BENEFITS FOR FULL TIME TEAM MEMBERS