Team Leader

Position Overview:

Leaders are responsible for supporting Directors and Executive Directors in executing daily operations, developing Team Members, and ensuring every guest receives a remarkable experience.

Available leadership positions include both Team Leader and Director.

All leadership candidates will complete operational training and demonstrate proficiency in Chick-fil-A standards before progressing into greater leadership responsibility.

Key Responsibilities:

Operational Excellence

• Lead day-to-day restaurant operations in a high-volume environment
• Execute Chick-fil-A systems, procedures, and food safety standards
• Ensure speed, accuracy, cleanliness, and quality expectations are met
• Open and/or close the restaurant and serve as a key holder when assigned
• Monitor labor, productivity, and operational performance throughout shifts
• Assist with cash handling, drawer counts, and end-of-day procedures

Team Development

• Coach Team Members through real-time feedback and accountability
• Model Chick-fil-A standards, values, and culture
• Recognize and encourage team performance
• Assist with performance conversations and behavioral coaching
• Help build future leaders within the organization

Guest Experience

• Deliver genuine hospitality and create emotional connections with guests
• Respond immediately and respectfully to guest concerns
• Maintain a welcoming, positive environment
• Uphold Chick-fil-A's standards of service excellence

Leadership Expectations

• Lead by example at all times
• Demonstrate ownership and personal accountability
• Communicate effectively with guests and Team Members
• Remain calm and decisive under pressure
• Foster teamwork and a positive culture
• Support restaurant goals, initiatives, and vision

Qualifications:

Required

• Positive attitude and servant leadership mindset
• Strong work ethic and sense of urgency
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Desire to coach, develop, and serve others
• At least 18 years of age

Preferred

• Previous leadership experience
• Restaurant, hospitality, retail, or customer service leadership experience
• Experience leading shifts, training employees, or managing performance

Availability Expectations:

• Minimum average of 25 hours per week
• Available during lunch (11am–2pm) and/or dinner (5pm–8pm)
• Available on both Friday and Saturday
• Available at 5am at least one morning per week
• Available until 11pm at least two nights per week, one of them being Friday or Saturday

Benefits:

• Competitive pay
• Leadership development and coaching
• Clear growth path within the organization
• Scholarship opportunities
• Flexible scheduling
• Sundays off
• Employee meals and discounts
• Health, dental, vision, and life insurance opportunities (full-time eligible positions)
• 401(k) opportunities (full-time eligible positions)
• Paid training
• Positive, growth-focused culture

What Success Looks Like:

Successful leaders at Chick-fil-A Southport Road:

• Consistently model our Vision, Values, and Mission
• Hold themselves and others accountable
• Develop future leaders
• Create remarkable guest experiences
• Execute with excellence even during high-pressure situations
• Build trust with Team Members through servant leadership
• Protect and strengthen the culture of the restaurant

If you are passionate about serving others, developing people, and growing as a leader, we'd love to meet you. Apply today and begin building a career with purpose at Chick-fil-A Southport Road.

“We’re not just looking for people who can run a shift—we’re looking for leaders who can influence lives.”

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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