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Team Leader

Victim Support

City of London, London

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JOB DETAILS
SALARY
£32,366.84–£32,366.84
SKILLS
Alliance/Partner Management, Case Management, Continuous Improvement, Customer Support/Service, Data Analysis, Electronic Data Interchange (EDI), Employee Assistance Plan, Employee Retention, Finance, Loans, Maintain Compliance, Operations Management, Performance Management, Performance Metrics, Process Improvement, Quality Metrics, Quality Monitoring, Resource Management, Retail, Risk, Risk Analysis, Staff Development, Team Lead/Manager, Trend Analysis
LOCATION
City of London, London
POSTED
12 days ago

We are seeking an experienced and motivated Team Leader (ISVA/IDVA/ISAC) to lead a team delivering high-quality, specialist support services across London as part of the Safe Horizons partnership. This role will involve hybrid working with travel across the London area as required.

Do you want to make a difference every day?  Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?  Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

  • Flexible Working Options: Including hybrid working.
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
  • Birthday Leave: An extra day off for your birthday.
  • Pension Plan: 5% employer contribution.
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
  • Wellbeing Support: Employee assistance programme and wellbeing support.
  • Inclusive Networks: Access to EDI networks and colleague cafes.
  • Sustainable Travel: Cycle to work scheme and season ticket loans.
  • Career Development: Ongoing training and support with opportunities for career progression.


About the Role

As a Team Leader, you will be responsible for ensuring the delivery of high-quality, outcome-focused services to victims of crime, while managing and supporting a team of frontline staff. You will play a key role in ensuring compliance with service specifications, maintaining performance standards, and driving continuous improvement.

You will work collaboratively with the Operations Manager and wider management team to develop services and maximise positive outcomes for clients.

As a Team Leader, you will:

  • Lead, motivate and support a team of frontline staff to deliver excellent victim-centred services.
  • Manage team performance, including case allocation, audits, and monitoring KPIs and quality standards.
  • Ensure accurate and compliant case recording and reporting through case management systems.
  • Oversee safeguarding practices, providing advice and guidance on complex or high-risk cases.
  • Analyse data and trends to effectively manage caseloads and resources.
  • Support staff to carry out risk and impact assessments and manage challenging situations.
  • Lead recruitment, induction, supervision, and ongoing development of team members.
  • Build and maintain effective partnerships with statutory and voluntary sector organisations.
  • Promote a culture of continuous improvement, learning, and professional development.
  • Ensure compliance

About the Company

V

Victim Support

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