About Torticity
Founded six years ago and based in Boca Raton, Florida, Torticity is a B2B2C lit-tech company that does case workup for plaintiff law firms - helping them advocate for claimants seeking justice across mass tort, personal injury, sexual assault, and natural disaster cases.
Our proprietary tech boosts efficiency and sets new industry standards. We're an AI-native team investing heavily in what comes next. Today, we offer comprehensive, end-to-end solutions that help law firms navigate complex pre-litigation/litigation effortlessly.
We blend innovation with justice, turn challenges into opportunities, and build the future of legal excellence every day. Join us and be part of something extraordinary!
Remote opportunities available nationwide. Employees within a 40-mile radius of our Boca Raton HQ enjoy in-person collaboration and enhanced compensation. Hybrid work model: Mondays, Tuesdays, and Thursdays in-office.
The Role
The Team Leader, Mass Tort oversees the day-to-day performance of the assigned functional team, combining leadership responsibilities with hands-on operational work, to ensure that all department functional processes, varying from intake to retrieval, to litigation processes, case administration, and client service standards are delivered efficiently, accurately, and in compliance with firm policies and regulatory requirements. These functions will depend on where the Team Leader role is assigned.
The Team Leader serves as the first point of escalation for team members, ensuring quality, accuracy, and timely completion of all operational tasks. They drive performance, support process improvement, and act as the link between team members and management to ensure alignment, communication, and efficiency.
You're Excited About This Opportunity Because You Will…
Team Leadership & Supervision
Lead and supervise assigned team members, providing clear guidance, coaching, and performance feedback
Act as the first point of escalation for team questions, issues, or concerns
Distribute and allocate tasks for the assigned team and monitor workloads to ensure timely and accurate meetings of expected service levels
Supervise absence management and coordinate with Manager and P&C on performance matters. Ensure appropriate coverage during team members absences (e.g., PTO, leaves)
Conduct internal audits, provide immediate and direct feedback for any errors, and track recurring issues
Support staff development through training, mentoring, and performance reviews
Operational Management
Oversee the timely and accurate completion of all processes and case management activities
Maintain alignment with organizational and management priorities, communicating updates and procedural changes to the team
Monitor KPIs and escalate performance, process, or tech issues as needed
Assist management in implementing new procedures, documenting process changes, and supporting new verticals or client ingestions
Assist with complex or high-priority case tasks as needed
Participate directly in case management, data entry, and document review during peak periods or staff absences to support workload distribution and maintain practical case-handling skills
Assigned cases are dependent upon mutual discussion in the department based on operational needs
Communication
Act as the primary point of contact between team members and management, ensuring open, timely, and transparent communication
Communicate updates, priorities, and procedural changes effectively within the team
Represent the team and the organization in meetings, projects, and cross-functional initiatives
Communicate with internal and external stakeholders to coordinate case-related operational needs to support smooth case progression
Quality & Compliance
Ensure team is up-to-date and compliant with firm policies, workflows, confidentiality protocols, and relevant legal/regulatory requirements
Conduct periodic audits to ensure compliance and accuracy
Collaborate on process improvement initiatives aimed at increasing efficiency and reducing error rates
Support the implementation of new systems or tools aimed at improving operational efficiency
Career Management
Model strong organizational, communication, and problem-solving skills
Encourage a culture of accountability, collaboration, and continuous improvement
Maintain self-awareness, flexibility, and professionalism under pressure
And other duties as assigned.
We're Excited About You Because You Have...
Bachelor's degree in Legal Studies, Business Administration, or related field (or equivalent work experience)
3-5 years of experience in pre-litigation/litigation operations, legal support, or case management
Prior experience in a supervisory or team lead role preferred
Strong understanding of pre-litigation/litigation processes, case management systems, and document control protocols
Excellent organizational, problem-solving, and communication skills
Exceptional writing skills, with the ability to prepare detailed, accurate, and compelling case documentation
Proven ability to manage multiple priorities under tight deadlines
Ability to work with confidential and sensitive information
Experience and skills in working with trauma survivors preferred
Certification in trauma-informed care or related training preferred
Customer Service / Call Center experience preferred
Why You'll Love Working at Torticity…
We are a group of bright, kind professionals who are motivated by challenges and value integrity, innovation, and trust
We cultivate a diverse and inclusive community, where all voices are heard and valued
We leverage our strengths in legal technology to drive innovation and disrupt the industry
We win as a team, commit to our work, and celebrate success together
We boldly create the future while keeping equity and client impact at the center of all that we do
Compensation and Benefits
Salary Range: $60,000 - $62,000 USD annually
Medical, dental, vision, and health insurance coverage
Life insurance and short/long-term disability insurance
Flexible Spending Accounts
Comprehensive support for every unique path to parenthood
401k plan
Complimentary Calm subscription to support mental wellbeing
Employee Assistance Program
Holiday Pay, including 11 paid holidays
Flexible PTO and discretionary Time Off for balance and personal needs
Apply via our careers site: www.torticity.com/careers
We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.