Team Leader

• Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required
• Assist in implementation of HCV programs policies and as related to program administration
• Maintains on-going knowledge of  policies, HCV Administrative Plan, HUD regulatory changes, PIH notices and other program guidance and communications
• Leads and completes processes associated with accurate and timely HAP contract execution including tasks such as unit reconciliation, owner setup and proper documentation, inspections and other department coordination and owner/participant cooperation/communication
• Assists as necessary with on-time annual re-certification, timely transaction processes, and communicating with owners and tenants regarding same
• May perform supervisory responsibilities including assigning and reviewing work, training/coaching staff, resolving employee problems, establishing objectives, contributing to performance assessment and providing quality feedback
• Integrates professional customer service and corporate values into daily operations  Resolves tenant/owner issues timely and professionally to avoid escalation
• Requires staff to maintain a high degree of professionalism and exceptional internal and external customer service in the exercise of their duties      
• Regularly review work flow and adjust priorities accordingly
• Provides regular, accurate reports detailing areas of operational responsibilities; advises supervisors of concerns along with proposed solutions
• Provide detailed technical and general training and assistance to staff
• Perform related duties as assigned

• Directly supervises employees
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; providing input into evaluation of staff performance; addressing complaints and resolving problems

• Two years of college, business or technical school at an accredited educational institution. 
• Two years of experience in an environment requiring extensive public contact or customer service.  Experience beyond the minimum may be substituted for all or part of the educational requirement.
• Must obtain required certifications within specified timeframes
• Knowledge of the HCV program requirements, policies, or procedures, preferred.
• Strong computer skills.
• Excellent organizational, analytical, and math skills required.
• Good Oral/Written Communication skills a must.
• Proven ability to interact and work with a diverse group of people.
• Ability to maintain information, complete reports, and utilize computerized systems.
• Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate
• Ability to work in a high volume, deadline driven environment.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

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