Team Leader

Role Description

You will be leading the highest performing team in the quick service industry. This leadership position is a launching pad to potential opportunities within Chick-fil-A and also looks great on a resume for future opportunities outside of Chick-fil-A.  We take the time to invest in YOU as a leader and teach you about what makes us different. In leading a multi-million dollar business, you will learn skills and characteristics to exemplify excellence in everything you do!

Benefits:

• $14-$17/hour and up based on experience and performance
• Flexibility with time-off requests
• Leadership development opportunities
• First two uniforms (shirts, pants and belt) provided
• Many corporate and owner/operators start in the restaurant!
• Heavy Investment in you, personally, as a leader
• Free Meals

Minimum Requirements:

• Attached Resume and application filled in its entirety 
• Full time position (30-40 hours per week)
• Open and close availability 5AM-10:30PM Monday - Saturday
• Must have opening OR closing availability (5:00 AM to 10:30 PM)
• Minimum 2 years of work experience
• Minimum 1 year of leadership experience preferred
• If hired, you will be a probationary team leader whose performance will be evaluated over a month long trial period. If you meet expectations you will be offered an official position at the end of this trial period.

Necessary Attributes

• Positive attitude
• Growth mindset
• Ownership of the business and your responsibilities 
• Ambitious 
• Leadership potential
• Awareness 
• Great attitude/Hard working
• Dependable
• Honest
• Responsive and flexible to team’s needs
• Works to serve others
• Servant's Heart

General Responsibilities

• Oversee a particular function of the restaurant (see below) while working your scheduled shift.
• Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
• Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
• Shift management – breaks, communication, call-off management, discipline, reward & recognition
• Consistently coach and mentor team members around best practices.
• Empower, encourage and provide feedback to team members on a daily basis
• Ensure all team members on shift are aware of plan for the day.
• Ensure store is neat, clean and organized at all times.
• Train team to present food to guests with neatness and attractiveness.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
• If closing, control pre-close functions while not compromising service and food quality standards.
• Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
• Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.
• Back of the House (BOH) – Follow all waste tracking procedures at all times.
• BOH – Is aware of food cost and labor cost best practices and works to implement them at all times.