Coaching, Computer Skills, Customer Support/Service, High School Diploma, Leadership, Lift/Move 50 Pounds, Mathematics, Mentoring, Multitasking, Prescription Filling, Process Development, Process Improvement, Retail, Sales, Sales Presentation, Set Goals, Team Lead/Manager, Team Player
GENERAL SUMMARY:
Responsible for ensuring the design, measuring, fitting and adapting lenses and frames for patients are according to written optical prescription or specification. Acts as a resource to other Opticians.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Responsible for preparing and adjusting the monthly staff schedule for Opticians.
- Writes and maintains a duty log for the team. Reviews errors and develops process improvements.
- In consultation with Manager or General Manager, coaches and mentors staff, ensuring all team members adhere to processes and policies.
- Sets goals for team members. Encourages team members to meet goals and maintain a superior customer service outcome.
- Meets on a regular basis with other Team Leaders to ensure beneficial communication with other departments. Works closely with Managers in all aspects of the department.
- Monitors frames and sales floor presentation and ensures a guest-ready sales floor. Oversees sales promotions and contests.
- Design, measure, fit and adapt lenses and frames for patients according to written optical prescription or specification.
- Assist patient with selecting frames.
- Measure patient for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription.
- Adhere to the EARN process (engage, ask, recommend, nourish) selling technique.
- Prepare work orders for optical laboratory.
- Adjust frame and lens position to fit patient. May shape or reshape frames.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Requires high school diploma or GED
- Optical experience and knowledge required
- Basic math and computer skills required
- Must be able to multi-task
- Prior leadership experience preferred
- Previous retail or hospitality experience preferred
- Must have the ability to stand and walk for long periods of time and occasionally lift and/or move up to 50 pounds
- Completion of all required training courses as dictated by Henry Ford OptimEyes
- Must be professional, courteous and a team player
- Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
- Must practice the customer skills as provided through on-going training and in-services.
WORKING CONDITIONS:
Works in a retail optical environment. Requires evening and weekend hours.
Additional Information
- Organization: Community Care Services
- Department: HF Optimeyes Westland SVC Stor
- Shift: Rotating
- Union Code: Not Applicable