About Torticity
Founded six years ago and based in Boca Raton, Florida, Torticity is a B2B2C lit-tech company that does case workup for plaintiff law firms - helping them advocate for claimants seeking justice across mass tort, personal injury, sexual assault, and natural disaster cases.
Our proprietary tech boosts efficiency and sets new industry standards. We're an AI-native team investing heavily in what comes next. Today, we offer comprehensive, end-to-end solutions that help law firms navigate complex pre-litigation/litigation effortlessly.
We blend innovation with justice, turn challenges into opportunities, and build the future of legal excellence every day. Join us and be part of something extraordinary!
Remote opportunities available nationwide. Employees within a 40-mile radius of our Boca Raton HQ enjoy in-person collaboration and enhanced compensation. Hybrid work model: Mondays, Tuesdays, and Thursdays in-office.
The Role
The Team Leader, Sexual Assault oversees the day-to-day performance of an assigned operational team, combining leadership responsibilities with hands-on operational support to ensure claimant matters progress efficiently, accurately, and in alignment with trauma-informed service principles, client requirements, and organizational standards.
The Team Leader serves as the first point of escalation for team members, ensuring quality, consistency, and timely completion of operational activities while fostering a culture of empathy, accountability, collaboration, and claimant-centered service.
You're Excited About This Opportunity Because You Will…
Lead and supervise assigned team members, providing guidance, coaching, performance feedback, and professional development support.
Act as the first point of escalation for team questions, claimant concerns, and operational issues.
Monitor workloads, productivity, quality standards, and service levels across the team.
Conduct audits and quality reviews, providing direct feedback and identifying opportunities for improvement.
Support onboarding, training, mentoring, and knowledge-sharing initiatives.
Promote trauma-informed communication practices and survivor-centered service delivery across the team.
Collaborate with management to implement process improvements, operational initiatives, and workflow enhancements.
Partner with internal and external stakeholders to support successful claimant outcomes.
Ensure compliance with legal, regulatory, confidentiality, and HIPAA requirements.
Maintain a culture of professionalism, trust, compassion, and accountability.
We're Excited About You Because You Have...
Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
6+ years of experience in legal operations, claimant services, victim advocacy, healthcare, social services, case management, or a related environment.
Demonstrated experience managing complex claimant matters and emotionally sensitive situations.
Prior leadership, supervisory, mentoring, or team lead experience.
Strong understanding of trauma-informed communication principles and claimant-centered service delivery.
Excellent organizational, communication, and problem-solving skills.
Experience handling sensitive and confidential information.
Proficiency with Microsoft Office applications and case management systems.
Bonus Points If You Have...
Experience supporting survivors of trauma, sexual assault, domestic violence, or similarly sensitive populations.
Experience working in legal services, healthcare, victim advocacy, or social services environments.
Training or certification in trauma-informed care.
Experience leading quality improvement or operational excellence initiatives.
Why You'll Love Working at Torticity…
We are a group of bright, kind professionals who are motivated by challenges and value integrity, innovation, and trust
We cultivate a diverse and inclusive community, where all voices are heard and valued
We leverage our strengths in legal technology to drive innovation and disrupt the industry
We win as a team, commit to our work, and celebrate success together
We boldly create the future while keeping equity and client impact at the center of all that we do
Compensation and Benefits
Medical, dental, vision, and health insurance coverage
Life insurance and short/long-term disability insurance
Flexible Spending Accounts
Comprehensive support for every unique path to parenthood
401k plan
Complimentary Calm subscription to support mental wellbeing
Employee Assistance Program
Holiday Pay, including 11 paid holidays
Flexible PTO and discretionary Time Off for balance and personal needs
Apply via our careers site: www.torticity.com/careers
We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.