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Team Leader

DANE LLC

  • Washington, DC
  • 1 day ago
  • Full-time
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Skills

  • Analysis Skillsunmatched
  • Communication Skillsunmatched
  • Customer Service Managementunmatched
  • Customer Support/Serviceunmatched
  • Data Entryunmatched
  • Dental Insuranceunmatched
  • Establish Prioritiesunmatched
  • Governmentunmatched
  • Health Insuranceunmatched
  • Interpret Regulationsunmatched
  • Leadershipunmatched
  • Maintain Complianceunmatched
  • Microsoft Excelunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft SharePointunmatched
  • Microsoft Wordunmatched
  • Operationsunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Prismunmatched
  • Procedure Developmentunmatched
  • Process Improvementunmatched
  • Production Systemsunmatched
  • Production Volumeunmatched
  • Quality Controlunmatched
  • Records Managementunmatched
  • Secret Clearanceunmatched
  • Security Clearanceunmatched
  • Staff Trainingunmatched
  • Team Lead/Managerunmatched
  • Training/Teachingunmatched
  • Tuition Feesunmatched
  • Vision Planunmatched
  • Writing Skillsunmatched

Description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

Team Leader
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
The Team Leader leads and manages teams of Records Support Associates and other support staff in a high-volume production environment at Passport Headquarters. This key supervisory role ensures smooth daily operations, workload balancing, high-quality performance, and full compliance with procedures and internal controls.
Key Responsibilities
  • Plan, direct, and coordinate daily activities including mail open, cashier functions, image capture, image review, data entry, quality control, and PRISM operations. 
  • Set work priorities and ensure smooth transition of work between teams. 
  • Monitor workload and recommend staff assignments to accommodate fluctuating demands. 
  • Provide regular operational feedback, status updates, attendance reporting, and production activity reporting. 
  • Ensure staff adherence to performance standards, established procedures, and internal controls. 
  • Assist in training contract personnel and contribute to continuous process improvement. 
  • Serve as Subject Matter Expert and primary liaison with onsite Government management. 
  • Act as Acting Deputy Program Support Manager when required (up to two weeks).
Required Qualifications
  • Bachelor’s Degree or 4 years of team management experience. 
  • Six (6) years of general office experience in a high-volume production environment. 
  • Four (4) years utilizing MS Word, PowerPoint, Excel, SharePoint, and Outlook. 
  • Demonstrated customer service experience and proven ability to lead, manage, assign, delegate, and organize team workflow. 
  • Strong oral and written communication skills and organizational abilities. 
  • Ability to analyze, interpret, and apply regulatory material and internal controls.

Numbers & Facts

LocationWashington, DC
Job TypeFull-time

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