At Caribou Coffee, we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew!
Position Overview: The Team Member is the core of the Caribou experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.
Core Responsibilities:
• Develops personal ongoing relationships with guests • Practices active listening and connection • Anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality • Makes enthusiastic and knowledgeable recommendations to delight guests • Creates day-making experiences that spark a chain reaction of GOOD • Hand-crafts beverages to order per Caribou standard operating procedures • Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures • Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities • Takes guest orders & manages cash drawer and follows all cash handling policies and procedures • Maintains the look and feel of a well-run store by following cleanliness, sanitization, and organization standards • Actively thinks and acts upon what the team and guest will need in the future • Differentiates between problems that can be solved directly and when to ask for leader support • Understands that the team is managing multiple priorities and willingly takes direction from leaders • Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
Skills and Qualifications:
• Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends • Must be at least 16 years of age • Preferred: Restaurant, retail, or guest service experience
Physical Requirements:
The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands must be accomplished with or without reasonable accommodations.
Duties and Responsibilities:
The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Address: 5901 Mills Civic Parkway Suite 1000, Des Moines, Iowa 50266