Job Summary:

The Associate, FOH sets the first impression by providing the highest level of service to all customers entering the restaurant. Primary responsibilities include entering orders into MÓG’s Point-of-Sale system (POS), processing cash and credit payments, helping to fulfill the dine-in or to-go orders and ensuring an outstanding dining experience for customers.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Greets customers with a wave and smile as they enter and leave the restaurant. 
• Ensures the proper cleanliness of the dining room at all times. 
• Accurately process all customer transactions including cash and credit card payments.
• Responsible for learning and mastering the POS system.
• Answers customers' questions regarding the menu.
• Delivers all food to dine-in guests.
• Ensures that food is prepared correctly and returns incorrect or improperly cooked orders to kitchen.
• Staying in motion to assist with other restaurant tasks such as maintaining a clean and tidy work area, cleaning the dining area.
• Constantly engaging customers in the dining room.
• Ensure customers and 3PD drivers receive the correct bags.
• Ensure all soda is pulled up neatly with labels facing outwards.
• Adhere to the company uniform policy.
• Performs other related duties as assigned.

Required Skills/Abilities: 

• Proven working experience as a cashier or customer service recommended.
• Strong attention to detail.
• Must be punctual, trustworthy and honest.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent interpersonal, listening and customer service skills
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.
• Basic mathematical skills.

Education and Experience:

• Must successfully complete MÓG’s training course.

Physical Requirements: 

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 15 pounds.

MÓG Modern Chinese Kitchen is a pioneer in using smart tech and air-baking techniques to change the future of Chinese cuisine. We are flavor-forward, ingredient-conscious, and freshness-obsessed!

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