Team Member Front of the House Day Shift - Full Time

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Tuition assistance

Role Summary


Work with the Leadership Team in pursuit of excellence in Front of House (FOH) Operations (to include Drive Thru). Specifically this role is to serve as a leader, mentor, and ambassador for the FOH Team ensuring that Chick-fil-A Reisterstown is successful in the following areas:

• Front of House Operations to include drive thru operations
• Leadership and Personal Development of Front of House Team
• Vision and Service Model compliance throughout all areas of oversight

General Responsibilities:

• Develop a restaurant culture that encourages the following: A culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement. Incorporate this into training, ongoing development, communications, and everyday culture
• Maintain vision alignment with the Operator and the Leadership Team
• Ensure stewardship systems are taking place throughout the restaurant
• Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of Chick-fil-A Reisterstown 
• Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation, which will produce a high performance team for Chick-fil-A Reisterstown
• Oversee speed of service, hospitality, and completion of goals within FOH
• Follow all Chick-fil-A Reisterstown standards and procedures - Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A Reisterstown processes and procedures
• Work with the Operator and Leadership Team during hiring process, completing resume screening, interviews, and reference checks as necessary
• Create, maintain, and approve all schedule and shift changes among FOH Team Members - Ensure that leaders are finding appropriate coverage for call-offs and no shows
• Perform discipline for actions that do not meet Chick-fil-A Reisterstown standards and execute discipline documentation for all team members who fail to meet expectations
• Drive sales growth mentality and encourage creativity and innovation throughout the business

Skills:

• Strategic thinker, Goal-oriented, Tech-savvy
• Great communicator both in handling difficult situations and a diverse team
• Mature, dependable and results-oriented
• Ability to work in a team environment
• Very detailed oriented & keenly observant
• Professional marketing or communications experience
• Maintains a number of business and professional community contacts
• Self-starter, creative and flexible
• Good business sense, achiever
• Strong project/time management skills
• Proven history of consistently performing at a high level
• Unquestionable integrity that will represent the Chick-fil-A Brand well
• Passionate about building relationships with customers and Team Members
• Servant spirit with strong sense of stewardship

Specific Experience:

• Required: High School Diploma or equivalent
• Required: Strong analytical and problem solving skills

Preferred qualifications:

• Experience as a leader within food service operations
• Years of Experience: 2
• This person must be skilled in time management
• This person must be self-directed and highly organized
• This person must master all knowledge and skills of every position in the Restaurant