Job Description: Firehouse Subs Team Member
Position Overview:
As a Firehouse Subs Team Member, you will play a vital role in ensuring excellent customer service and food preparation at Firehouse Subs locations. You will be responsible for providing exceptional service to customers, preparing high-quality food items, maintaining cleanliness and organization in the restaurant, and contributing to a positive and efficient work environment.
Key Responsibilities:
Customer Service:
- Greet customers with a friendly and welcoming attitude.
- Assist customers in selecting menu items and providing recommendations.
- Take customer orders accurately and efficiently.
- Process payments and handle transactions using the point-of-sale (POS) system.
- Address customer inquiries, concerns, and complaints in a professional manner.
Food Preparation:
- Follow standardized recipes and food safety guidelines to prepare subs, salads, and other menu items.
- Slice meats, cheeses, and vegetables according to the specified portion sizes.
- Assemble sandwiches and wraps with attention to detail, ensuring consistency and quality.
- Package food orders for dine-in, takeout, or delivery accurately and efficiently.
Cleanliness and Organization:
- Maintain cleanliness and sanitation standards in food preparation and dining areas.
- Clean and sanitize workstations, utensils, equipment, and surfaces regularly.
- Monitor and restock inventory items as needed, such as condiments, napkins, and other supplies.
- Follow proper food handling and storage procedures to ensure food safety.
Team Collaboration:
- Work collaboratively with other team members to ensure smooth operations.
- Communicate effectively with team members and management regarding customer needs, operational issues, and inventory levels.
- Assist team members during busy periods, such as taking orders, preparing food, or managing the cash register.
Adherence to Policies and Procedures:
- Adhere to Firehouse Subs' policies, procedures, and brand standards.
- Follow all safety regulations and guidelines to maintain a safe working environment.
- Attend and actively participate in training sessions or meetings as required.
Qualifications and Skills:
- Excellent customer service skills with a friendly and outgoing personality.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic math skills for handling cash transactions and calculating change.
- Strong communication and interpersonal skills.
- Attention to detail and ability to follow recipes and procedures accurately.
- Knowledge of food safety and sanitation regulations.
- Oregon State Food Handlers Certificate is required
- Must be able to: stand for entire shift, lift up to 50 lbs., and climb a ladder
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation
Benefits:
- Competitive wage
- Opportunity to advance quickly
- 25% discount on the entire menu
- Paid ongoing training
- A fun and supportive work environment.
- Paid Sick Time
- Health, dental, and vision insurance may be available to eligible employees, subject to plan terms and conditions
If you are a motivated and enthusiastic individual looking for a rewarding career in the quick service restaurant industry, apply now to join the Firehouse Subs team. Don't miss out on this exciting opportunity to become a key player in our mission to make the best subs in town.
Work schedule
- Monday to Friday
- 8 hour shift
- Weekend availability
- Day shift
Supplemental pay
- Tips
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Referral program
- Employee discount
- Paid time off
- Paid training
- Flexible schedule