Team Member

Core Responsibilities & Duty Alignment

• Safety First (S)

  • Ensure absolute guest safety through precise harness fittings, secure attachment point checks, and active attraction monitoring.

  • Positively reinforce park safety rules and immediately resolve any potential hazards.

• Hospitality Always (H)

  • Deliver enthusiastic, engaging interactions with children and parents from entry to departure.

  • Exceed customer expectations to drive repeat visits, and proactively share the value of our cost-saving memberships with guests.

• Integrity in Everything (I)

  • Adopt company values to make every guest feel welcome, fully owning your assigned court positions with complete accountability.

• Neat, Clean & Ready (N)

  • Participate actively in keeping the park spotless, maintaining disinfected attraction gear, clean floors, and pristine rest areas throughout every shift.

• Energy, Excitement & FUN (E)

  • Coach, encourage, and celebrate kids as they take on new physical challenges.

  • Bring high energy to shift huddles, party hosting, and daily guest interactions to keep the park spirit electric.

Team Alignment & Execution: All Team Members participate in the Pre-Shift Huddle to review the daily S.H.I.N.E. focus and align on our shared mission: "Craft the Best Hour of Childhood, Every Single Shift."