Team Member Relations Specialist - Field Based

Team Member Relations Specialist - Parkhurst Dining

This role will be field based at Duquesne University

Are you looking for a values-driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships? At Eat’n Park Hospitality Group, we’ve been creating smiles since 1949—one guest, one meal, and one team member at a time. Now we’re searching for a Senior Payroll Specialist to join our Corporate Support Center team at Eat'n Park Hospitality Group.

Eat'n Park Hospitality Group represents a diverse family of brands that span 14 states across more than 150 locations and with nearly 10,000 team members. We are a family-owned and operated company with deep roots that inspire our future. Our enduring commitment to our Core Values and our shared purpose, “to Create a Smile,” guide and fuel our growth as a group and as individuals.

WHY YOU’LL LOVE THIS ROLE

The Team Member Relations Specialist is a trusted, impartial advisor to management and team members at assigned Parkhurst Dining accounts. This field-based role provides on-site support for grievance resolution, collective bargaining agreement interpretation, and Human Resources functions such as team member engagement and benefits inquiries. The Specialist partners closely with management to resolve issues and escalate complex matters as needed.

The role works closely with site leadership, human resources partners, and union representatives to ensure consistent, compliant, and values aligned application of labor agreements while supporting positive team member relations.

As a Team Member Relations Specialist, you’ll be part of our enduring legacy and exciting growth. Here’s what you can expect:

Team Member Relations & Grievance Support

• Serve as the primary HR and labor relations partner for assigned unionized sites.
• Interpret and apply collective bargaining agreements, ensuring consistent and compliant practices across locations.
• Lead and manage grievances, including investigations, documentation, responses, and resolutions.
• Participate in grievance meetings, step meetings, and arbitration preparation as required.
• Support and sit in on collective bargaining negotiations, including preparation, note-taking, costing support, and follow-up actions.
• Maintain productive, professional relationships with union representatives while upholding company values and operational needs.

HR Support & Partnership

• Assist team members with HR-related questions, including benefits, payroll, and workplace accommodations.
• Support management in curating a team member experience that drives team engagement, recognition, and feedback mechanisms.
• Intake and address team member concerns, escalating complex issues.
• Conduct impartial investigations into team member complaints (e.g., harassment, discrimination, misconduct), preparing clear reports for management and HR leadership.
• Facilitate communication between team members, management, and union representatives to foster a positive work environment.
• Partner with Human Resources cross-functional teams to ensure team members understand and access available resources.
• Support change management efforts that impact unionized team members, ensuring compliance with CBAs and labor laws.
• Lead or participate in audits to assess compliance and identify opportunities for improvement.

Legal Compliance & Policy Implementation

• Ensure compliance with employment laws, company policies, and collective bargaining agreements at assigned accounts.
• Provide updates and training to management on changes in employment law or company policy.
• Monitor trends in grievances, arbitrations, and labor issues and provide insights to HR and operations leadership.
• Maintain accurate and thorough documentation related to grievances, investigations, and labor matters.

WHAT MAKES YOU A GREAT FIT

We’re searching for team members who welcome new challenges and care deeply about people. Every team member across the company plays a role in bringing our Core Values to life every day. In addition to aligning to our values, you’ll be successful here with these skills and qualifications:

• Bachelor’s degree in Human Resources Management or related field, or equivalent experience.
• 5+ years of progressive HR experience, preferably in hospitality or unionized environments.
• Demonstrated experience interpreting and administering collective bargaining agreements.
• Experience handling grievances, investigations, and labor disputes.
• Strong working knowledge of employment and labor laws applicable to unionized environments.
• Ability to travel regularly to assigned field locations.
• Experience participating in or supporting collective bargaining negotiations.
• Prior field-based HR or labor relations role supporting multiple locations.
• Ability to balance compliance, operational needs, and positive team member relations.
• Strong knowledge of employment laws and HR best practices.
• Excellent communication, coaching, and problem-solving skills.
• Ability to work independently, prioritize multiple issues, and travel regularly to assigned accounts.
• Proficiency in Microsoft Office; experience with HRIS and case management systems preferred.

Preferred Attributes

• Experience working in higher education dining or hospitality settings.
• Demonstrated ability to build trust and rapport with diverse team members and management.
• Commitment to fostering a positive, inclusive, and compliant workplace.

OUR COMMITMENT TO YOU

We believe our team members deserve the same hospitality we give our guests. Wherever you are on your journey, we offer rewards and resources to highlight the important moments, both at work and at home.

• Schedule: Monday through Friday with flexible start and end times.
• Health and Well-Being: Medical, dental, vision, life insurance, and 401(k), Paid Time Off.
• Career Growth: Access to Smile Universe training and internal promotion pathways.
• Welcoming and Fun: 20% discount at all our brands.

Not the right opportunity for you? Share this job with a friend or search all careers at enphgsmiles.com.

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.