Tech bar Analyst

Position Name: Tech bar Analyst

Location: Chicago, IL

Salary: $50,000/Annum to 55k Max

Job Description :

Recruitment Keywords: IT Support Analyst, Walkup Bar Support, Technology User Support

Business Title: Tech bar Analyst

Job Summary: As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in person as needed daily. Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You'll provide outstanding customers.

service while managing engagement between end users, operational leadership, and IT teammates.

Required Skills/Experience

Experience collaborating with various teams in a service-oriented customer-success environment

Experience troubleshooting issues, researching solutions, and problem-solving efficiency

Ability to learn & adapt quickly to new technologies and business requirements

Ability to solve complex incidents by applying well-known documented solutions and processes, while maintaining task ownership to completion with minimal direct supervision

Ability to communicate with different audiences, regardless of technical understanding, across multiple channels including face to face, instant messaging, emails, and video conferencing

Ability to leverage attentive listening to understand and empathize with customer needs

Experience supporting various OS in an enterprise environment including:

MacOS (primary), Windows 10 (secondary), iOS, and Android

Experience supporting various hardware in an enterprise environment including:

Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP),

corporate-owned mobile devices (IOS/Android), and standard peripherals

Experience supporting and troubleshooting corporate networks and remote user environments

Experience supporting and troubleshooting L1 Active Directory related issues

Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)

Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed

Adherence to security policies and corporate best practices

Ensuring support content is accurate and up to date (Knowledge base maintenance)