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Tech Lead

Yantran LLC

AUSTIN, PA

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JOB DETAILS
SKILLS
Application Programming Interface (API), Budget Management, Budgeting, Business Processes, CRM Integration, Change Management, Communication Skills, Cross-Functional, Customer Acquisition, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Data Migration, Database Report Tools, Interpersonal Skills, Leadership, Maintain Compliance, Marketing, Metrics, Microsoft Dynamics CRM, Multitasking, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Lifecycle, Project Planning, Project Tracking, Project/Program Management, Quality Assurance, Risk Analysis, Risk Management, Sales, Salesforce.com, Team Lead/Manager, Technical Leadership, Time Management
LOCATION
AUSTIN, PA
POSTED
6 days ago
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Job Title:
CRM Project Manager
Location:
Onsite
Experience:
10a 15 Years
Employment Type:
Full time
Role Overview
We are seeking an experienced
CRM Project Manager
to lead the planning, execution, and delivery of Customer Relationship Management (CRM) initiatives. The ideal candidate will have extensive experience in managing CRM implementations, stakeholder engagement, and ensuring successful project delivery aligned with business goals.
Key Responsibilities
Lead end to end CRM project lifecycle including
planning, execution, monitoring, and delivery
Drive CRM implementation, migration, and enhancement projects (Salesforce / Microsoft Dynamics / other CRM platforms)
Collaborate with business stakeholders to gather and define
functional and technical requirements
Manage cross functional teams including
developers, consultants, QA, and business users
Develop and maintain
project plans, timelines, budgets, and risk mitigation strategies
Ensure projects are delivered within
scope, time, and cost constraints
Conduct regular
status updates, stakeholder meetings, and project reviews
Identify project risks, issues, and dependencies, and implement mitigation plans
Ensure compliance with organizational processes and governance standards
Oversee
data migration, integration, and system customization activities
Drive
user adoption, training, and change management initiatives
Monitor project performance using KPIs and metrics
Required Skills
Qualifications
10a 15 years of experience in
IT Project Management , with at least 5+ years in CRM projects
Strong experience with CRM platforms such as:
Salesforce
Microsoft Dynamics 365
Oracle CRM (optional)
Proven experience in
Agile, Scrum, or Waterfall methodologies
Strong
stakeholder management and communication skills
Experience in
budgeting, forecasting, and resource allocation
Excellent problem solving and decision making abilities
Hands on experience with
CRM integrations, APIs, and data migration
Familiarity with
business processes like Sales, Marketing, and Customer Service
Preferred Qualifications
PMP / PRINCE2 / Agile certifications
CRM platform certifications (e.g., Salesforce Certified, Dynamics 365)
Experience in
cloud technologies and SaaS platforms
Knowledge of
data analytics and reporting tools
Soft Skills
Strong leadership and team management
Excellent communication and presentation skills
Ability to manage multiple projects simultaneously
High level of adaptability and ownership
Strong client facing and interpersonal skills
Key Deliverables
Successful CRM system implementation and rollout
On time and within budget project delivery
Stakeholder satisfaction and user adoption
Process optimization and performance improvements

About the Company

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Yantran LLC

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