Tech Lead

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Job Title: Technical Support Engineer Location: TechM US NJ Bedminster Years of Experience: 10 15 Years Job Summary:

The Technical Support Engineer will provide advanced technical support for network solutions, with a strong focus on 5G core functionalities. The ideal candidate will possess a comprehensive understanding of network protocols and be proficient in utilizing the IxNetwork and IxLoad platforms for testing and troubleshooting. This role requires a blend of technical expertise, problem solving skills, and the ability to communicate effectively with both technical and non technical stakeholders.

Responsibilities:

• Provide advanced technical support for network solutions, addressing customer inquiries and issues promptly.
• Conduct thorough testing of networking functions and features, ensuring compliance with industry standards and customer requirements.
• Collaborate with engineering teams to identify, analyze, and resolve technical problems related to 5G core functionalities.
• Develop and maintain comprehensive documentation of support processes, troubleshooting guides, and test cases.
• Participate in the design and implementation of new features and enhancements for networking systems.
• Train and mentor junior support engineers, sharing knowledge and best practices in network testing.
• Engage with customers to gather feedback and provide insights for product improvement.
• Stay updated on the latest trends and advancements in network solutions.

Mandatory Skills:

• Strong expertise in L2 L7 feature testing and troubleshooting.
• Proficient in resolving complex technical issues related to network protocols.
• Excellent analytical and problem solving skills.
• Strong communication skills, both verbal and written, with the ability to convey technical information to non technical stakeholders.
• Experience in 5G core function and feature testing.

Preferred Skills:

• Familiarity with L2 L7 network management tools and performance monitoring systems.
• Experience in scripting or programming languages for automation of testing processes, preferably Python or Tcl.
• Knowledge of cloud platforms such as AWS, Azure, or VMware.
• Certifications related to network engineering.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10 15 years of experience in technical support or network engineering, with a focus on L2 L7 technologies.
• Proven track record of successful project delivery and customer satisfaction.

If you are a dedicated professional with a passion for 5G technology and a commitment to providing exceptional technical support, we encourage you to apply for this exciting opportunity.

The salary for this role is $60000 to $90000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."