Tech Lead

Job Description

• Skill Set : Cisco Certified Network Professional (CCNP)
• Total Experience : 7.00 to 10.00 Years
• No of Openings : 1
• Job Post Date : 07/05/2026
• Job Expiry Date : 31/12/2026
• Domain : IT
• Location : CAIRO [Egypt]
• Job Reference No : 4066934

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Job Summary

Tech. Integration Mgt Engineer

The Technical Integration Management Engineer acts as a specialized bridge between high level solution design and operational deployment. The role is primarily focused on "Right First Time" delivery of complex global networking solutions like SD WAN, MPLS, and Cloud VPNs for enterprise clients.Â

Core Responsibilities

• Design & Implementation: Validate detailed technical designs and perform end to end configuration for complex VPN, SD WAN, and MPLS connections.
• Operational Integration: Lead the "meshing" of new services into the customer's existing infrastructure, including router activation and acceptance testing (SAT/CAT).
• Incident & Change Ownership: Act as a single point of contact for complex (P1/P2) incidents, leading crisis bridges and ensuring resolution within SLAs.
• Subject Matter Expertise: Serve as an SME for specific technologies (e.g., Cisco, Fortinet, or SD WAN), providing guidance to lower level support teams and contributing to the Knowledge Excellence Database (KEDB).
• Customer Governance: Participate in monthly service reviews with Customer Service Managers (CSMs) and provide technical input for Service Improvement Plans (SIP).Â

Technical Profile & Skills

• Network Infrastructure: Deep knowledge of Cisco Routing and Switching (Nexus platforms), LAN/WAN topologies, and protocols such as BGP, OSPF, EIGRP, and IPv6.
• Modern Solutions: Hands on experience with SD WAN (VeloCloud, Fortinet), Cloud services (Azure, AWS), and security platforms like Zscaler or Checkpoint.
• Tools & Processes: Proficiency in ITIL standards for incident and change management, and experience with ticketing systems (e.g., OBS proprietary tools).
• Soft Skills: Strong matrix management, ability to lead under pressure during network outages, and excellent client facing communication.Â

Qualifications

Education: A degree or diploma in Electronics, Computer Science, or Telecommunications.

Experience: 7 to 10 years in network engineering or operational IP environments.

Certifications: CCNA/CCNP are typically mandatory; CCIE (written or full) is a major advantage.

Work Schedule: Flexibility for 24/7 on call rosters or shift patterns is often required due to the global nature of enterprise support.Â

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