Tech Lead Software Engineer | Salesforce AI & Customer 360
100% Remote (Dallas-Fort Worth Area Only)
$160,550 - $178,260 Base + Bonus + Industry-Leading Benefits
What if you could lead the future of AI-powered customer experiences for one of the most recognizable brands in America?
We're seeking a Tech Lead Software Engineer to drive the next generation of Customer 360 solutions, combining Salesforce, AI, customer data platforms, and cloud technologies to create intelligent, personalized experiences at scale.
This is not a maintenance role.
This is an opportunity to influence enterprise architecture, lead highly visible initiatives, mentor engineering teams, and shape how millions of customers interact with a world-class organization.
If you're passionate about Salesforce AI, Customer Data Platforms, enterprise-scale integrations, and leading high-performing engineering teams, we want to talk to you.
What You'll Own
As the technical leader for Customer 360 initiatives, you'll:
* Lead architecture, design, and development of enterprise Salesforce and AI-powered customer solutions
* Drive technical strategy across Salesforce, Customer Service technologies, Data Cloud, and AI platforms
* Guide engineering teams through complex design decisions, code reviews, and solution delivery
* Partner directly with business leaders, product teams, architects, and stakeholders to translate business goals into scalable technology solutions
* Design intelligent customer experiences powered by AI, customer data, and automation
* Influence platform direction, engineering standards, and long-term architecture decisions
* Mentor developers and engineers while elevating technical excellence across the team
* Evaluate emerging technologies and identify opportunities to improve customer engagement, personalization, and operational efficiency
What Makes You Stand Out
We're especially interested in professionals who bring deep expertise in:
Salesforce & Customer 360
* Salesforce Service Cloud
* Salesforce AI
* Einstein AI
* Prompt Builder
* Data Cloud
* Customer 360
* Customer Data Platforms (CDP)
* Customer Journey Orchestration
* CRM Architecture
AI & Intelligent Automation
* Generative AI
* Enterprise AI Solutions
* AI-Powered Customer Experiences
* Agent-Based Workflows
* Large Language Models (LLMs)
* AI Integration Strategies
Integration & Cloud Technologies
* MuleSoft
* Kafka
* REST APIs
* Enterprise Integrations
* AWS
* Bedrock
* SageMaker
* Event-Driven Architecture
Leadership Experience
* Technical Leadership
* Engineering Team Mentorship
* Enterprise Architecture
* Solution Design
* Agile Development
* Software Engineering Best Practices