H Mart is seeking an approachable, hands-on Tech Operations Specialist to deliver dependable frontline technical support across our Illinois office and store locations. In this role, you will be the direct point of contact for resolving user hardware, software, and network challenges via phone, email, and in-person support. Beyond everyday troubleshooting, you will maintain documentation, streamline internal IT processes, and help educate team members to ensure stable, secure, and uninterrupted retail operations.
Responsibilities but not limited to:
Respond to user inquiries and provide technical support via phone, email, or in-person.
Assist users in resolving hardware, software, and network-related issues.
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users.
Escalate complex problems to the appropriate IT support teams for resolution.
Perform root cause analysis and implement solutions to prevent recurring issues.
Maintain accurate records of user issues, solutions provided, and other relevant information.
Create and update knowledge base articles to facilitate self-help for end-users.
Install, configure, and update software applications and operating systems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Conduct routine checks and maintenance tasks to ensure system stability and security.
Provide basic training to end-users on using hardware and software applications.
Create and deliver user guides and tutorials for common issues.
Collaborate with other IT support teams and departments to resolve complex issues.
Participate in meetings and contribute to the improvement of IT processes.
Qualifications / Skills:
Proven experience as an IT Help Desk Support or similar role.
Knowledge of computer hardware, software, and troubleshooting techniques.
Strong communication and customer service skills.
Familiarity with help desk software and remote desktop tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
A degree in Computer Science, Information Technology, or a related field is preferred.
Bilingual in Korean and English preferred
Benefits:
Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
401 (k) Retirement Plan with up to 5% match per company policy
Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
BTA Insurance (Business Travel Accident Coverage
Paid-time off (PTO) and Paid Holidays per company policy
Celebration & Condolence Benefits per company policy
Smart Card: Earn additional 4 points to the standard $1 = 1 point
Holiday Gift certificates per company policy
FSA (Flexible Spending Account) per company policy
DCFSA (Dependent Child Care Spending Account) per company policy
HSA (Health Savings Accounts) per company policy
Location
801 Civic Center Dr, Niles, IL 60714
Work Hours
MON-FRI, 8:00am to 6:00pm (45 hours per week)
Compensation
$60,950 - 94,500 per year
*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.
Numbers & Facts
Location
Lincolnshire, IL
Job Type
Part-time
Salary
$60,950–$94,500 Per Year
Skills
Childcareunmatched
Communication Skillsunmatched
CompTIA A+unmatched
Computer Hardwareunmatched
Computer Scienceunmatched
Computer Softwareunmatched
Corporate Policiesunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Documentationunmatched
English Languageunmatched
Flexible Spending Accountsunmatched
Help Deskunmatched
Help Desk Softwareunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Knowledge Baseunmatched
Korean Languageunmatched
Local Area Network (LAN)unmatched
MCDST - Microsoft Certified Desktop Support Technicianunmatched
Operating Systemsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Retail Operationsunmatched
Root Cause Analysisunmatched
Smartcardsunmatched
Software Administrationunmatched
Software Configuration Managementunmatched
Systems Maintenanceunmatched
Technical Deliveryunmatched
Technical Operationsunmatched
Technical Supportunmatched
Wide Area Network (WAN)unmatched
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