Tech Service Sales - Entec

PurposeThe role of the Technical Service Engineer is to provide commercial technical support at existing and targeted customers. This position requires interaction with a variety of customers, suppliers, agencies, testing facilities, as well as with various personnel within the Entec Polymers / Ravago organization.

Areas of Responsibility / TasksPerformance must reflect the appropriate level of expertise and achievement of the desired results for the items listed below.

Processing assistance, including troubleshootingAttending processing trials and troubleshooting issues as neededMaterial selectionPart and / or mold design reviewAttending customer meetings as the 'technical expert'Developing and delivering technical presentations and/or workshopsProviding general support for technical questions, requests for technical literature, data-sheets, material properties or other technical documentsAssisting with determining the cause of part failuresSpecification approval assistanceWorking on projects such as competitive offset lists and assisting Business Development Managers with special projectsProviding data, literature or other informationAnswering a variety of plastics related questions on material properties, processing, equipment, testing, etc.Participating in conference calls with customers on technical discussionsWrite visit reports to document their visits and disseminate informationPerform other duties as assigned

Supervisory Responsibilities

Not Applicable

Competencies; Knowledge, Skills, Abilities (KSA)To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

Strong written and verbal communication skills to interact effectively with customers, suppliers, sales representatives and colleagues.Act in a professional manner with (internal and external) customersEffectively managing their own time and travel schedule.Prioritize projects and tasks, competing them in a timely manner.Continuous, on-going training is expected so that the individual can continue to learn and grow in knowledge and experience, including but not limited to: supplier-specific seminars, industry seminars, formal courses, travel with other Technical Service Engineers, and reading technical books, journals and papers.Applicants must be authorized to work in the United States.

Minimum Qualifications/ Education / Experience / Certifications

Education:

Bachelor's degree in Business, Engineering, Material Science, Supply Chain or related training requiredEquivalent experience considered in lieu of degree

Experience:

Minimum 5 years of relevant work experience in similar title and scope of responsibility preferredFinancial business acumen as demonstrated by previous work experienceSales or sales management experience preferredCommodity and/or Engineering plastics market experience

Licenses / Certifications:

Valid driver's license - required

Language:

Proficiency in English requiredBi-Lingual - Spanish or Portuguese is a plus

Work Environment / ConditionsThe work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

The role is remote and is based out of a home-office and provides internal (sales and management) and external (customer) support in a defined geographical region. Most of the travel is by car although there may be times that flying is required.

Physical Requirements / DemandsThe physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.Push, pull, and lift to 40lbs on a weekly basis.Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).

Acknowledgement:This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.