''291407'',''true'',''291407'',''false'',''Submission for the position: Tech Supervisor II (226 Days) - (Job Number: RTP20260407-017)'',''false'',''291407'',''false'',''true'',''Tech Supervisor II (226 Days) '',''RTP20260407-017'',''!*!
- Supervise Client Support Services Campus Technologists, support other Information and Technology Services Departments to ensure campus technology services are completed within established Service Level Agreements.
- Dispatch Dallas ISD school technology support resources in accordance with standard operating procedures.
- ITIL process management, including service request management, incident management, and problem management.
- Remedyforce system management and reporting.
- Review the technology services performed at Dallas ISD schools by Campus Technologist and contracted vendor service companies for quality purposes.
- Interact with principals and campus administrators to perform campus technology site assessments related to equipment removal documentation, relocation and refurbishing.
- Recommend technology solutions to campus administrators.
- Communicate technical updates to Desktop Support Services staff and other Information Technology Departments as required for campus technology services.
- Oversee all phases of district wide campus technology projects from conception to completion.
- Assist district testing coordinators with configuration online testing environments.
- Performance assessments and coaching of regional campus support staff based on performance metrics and customer service feedback.
- Monitor, verify and approve payroll documentation for Campus Technology Specialist and Technologist.
- Perform other duties as required.
'',''!*!
- Supervise Client Support Services Campus Technologists, support other Information and Technology Services Departments to ensure campus technology services are completed within established Service Level Agreements.
- Dispatch Dallas ISD school technology support resources in accordance with standard operating procedures.
- ITIL process management, including service request management, incident management, and problem management.
- Remedyforce system management and reporting.
- Review the technology services performed at Dallas ISD schools by Campus Technologist and contracted vendor service companies for quality purposes.
- Interact with principals and campus administrators to perform campus technology site assessments related to equipment removal documentation, relocation and refurbishing.
- Recommend technology solutions to campus administrators.
- Communicate technical updates to Desktop Support Services staff and other Information Technology Departments as required for campus technology services.
- Oversee all phases of district wide campus technology projects from conception to completion.
- Assist district testing coordinators with configuration online testing environments.
- Performance assessments and coaching of regional campus support staff based on performance metrics and customer service feedback.
- Monitor, verify and approve payroll documentation for Campus Technology Specialist and Technologist.
- Perform other duties as required.
'',''!*!
- Associate's Degree required; Bachelor's degree related to Information Technology preferred.
- Five years in Information Technology Services Field.
- ITIL Certification preferred.
- Proficient in analyzing and resolving Microsoft Operating Systems, Microsoft Office Suite, Apple, Chrome and district application software failures.
- Proficient in analyzing and resolving technology hardware failures for Dallas ISD customers.
- Proficient in performing PC and peripheral installations and documentation.
- Customer Service.
- Proficient in troubleshooting PC and peripheral LAN and WAN connectivity failures to the appropriate Information and Technology Services Department excellent communication and documentation technical skills.
- Excellent communication skills to non-technical district customers.
'',''!*!
- Associate's Degree required; Bachelor's degree related to Information Technology preferred.
- Five years in Information Technology Services Field.
- ITIL Certification preferred.
- Proficient in analyzing and resolving Microsoft Operating Systems, Microsoft Office Suite, Apple, Chrome and district application software failures.
- Proficient in analyzing and resolving technology hardware failures for Dallas ISD customers.
- Proficient in performing PC and peripheral installations and documentation.
- Customer Service.
- Proficient in troubleshooting PC and peripheral LAN and WAN connectivity failures to the appropriate Information and Technology Services Department excellent communication and documentation technical skills.
- Excellent communication skills to non-technical district customers.
'','''','''',''
Edtech-Enterprise Support Services (820)
5501 LBJ FWY
SUITE 1000
Dallas, 75240
'',''Edtech-Enterprise Support Services'',''5501 LBJ FWY'',''SUITE 1000'',''Dallas'',''75240'',''Supervisor-Area Support'',''Supervisor-Area Support'','''',''Full-time'',''Day Job'','''',''73,568.00'',''73,568.00'',''89713.00'',''89713.00'',''Apr 16, 2026'',''Apr 16, 2026'',''false'',''291407'',''291407'',''true'',''291407'',''false'',''Submission for the position: Tech Supervisor II (226 Days) - (Job Number: RTP20260407-017)'',''false'',''291407'',''false'',''true''